Best Buy,

11301 W Pico Blvd, Los Angeles, CA 90064, United States

"Unacceptable Service and Disregard for Customer Satisfaction at Best Buy West LA I recently experienced a profoundly disappointing and frustrating situation at the Best Buy West LA store that compels me to share my ordeal. This experience not only highlights a significant lack of consistency in employee training but also a disturbing disregard for customer satisfaction from its management. My journey began with a promise from an employee named Jesus, who assured me that I could benefit from a 20% discount on a Logitech product by recycling an old accessory, alongside a price match with Amazon. This information motivated me to return home, retrieve an item for recycling, and brave an hour of traffic back to the store. Imagine my dismay when, upon my return, the shift manager, Danny, flatly refused to honor the discount or make a price adjustment, contradicting the initial advice and wasting hours of my time. Feeling wronged, I escalated the issue to Ivan Partida, the store manager, expecting a resolution that reflected Best Buy’s commitment to customer service. To my disbelief, while Ivan acknowledged the miscommunication by promising to discipline the involved employee, he outright refused to rectify the situation for me, the aggrieved customer. This response is not only inadequate but also reflects a shocking indifference to customer experience and loyalty. What is the point of disciplining an employee if the misled customer is left without resolution? The management's unwillingness to make things right speaks volumes about the store’s priorities, clearly placing bureaucratic procedure over customer satisfaction. This experience has not only eroded my trust in Best Buy but has also led me to question the integrity of its price match and recycling policies. To potential customers of Best Buy West LA: consider this a cautionary tale. It appears that promises made by employees can be swiftly undermined by their management, leaving you not only without support but with wasted time and effort. I am deeply disappointed and will be reconsidering my patronage of Best Buy. I had hoped for a solution that respected the inconvenience caused and upheld the values of customer service and integrity. Unfortunately, it seems those values are not prioritized at Best Buy West LA."

"I came in to look at All in one touch screen monitors. Only 2 of their monitors were plugged in. When I asked for help I was told the plug outlet doesn't work so I can't see what the picture looks like but I can see the size of the screen. The whole point of going in person is to check out the image quality and how well the touch screen features work. Santa Barbara's location is a much smaller store yet all their monitors fully functioning and offer more selections. Disappointed I have to drive almost an hour away because this electronic store doesn't want to put a little extra effort to plug in a extension cord."

"I just came in to buy two hard drives and immediately was greeted by one of the employees named “Sir Andrew.” No joke, easily the best customer service I’ve experienced in forever. Sir Andrew was super nice… literally walked me over to the product I came to buy… described them and the difference and where the value was… and then walked me over to a checkout counter and rang me up… all with positive energy and total efficiency. It was like I was at the Ritz Carlton. Incredible experience. Thank you, Sir Andrew."

"Every time I step into Best Buy, especially this particular store, it's like I've accidentally switched roles – I'm the one offering customer service, and they're the ones needing assistance! You walk in with a grin, expecting a warm greeting and a "How can I help you today?" But instead, you often find someone just lounging around, giving you a poker face that'd make Phil Ivey envious. If you do manage to ask for help, they come over with a speed that suggests they'd rather be anywhere else, and a smile is apparently out of the question. It's like they're doing the job they hate at Best Buy, and you're the one who forced them into it! What's going on here? No wonder why people rather shop online these days!"

"It's a large Best Buy with a lot of selection. 1 star off because when I came in I asked the guy at the front where the headphones were and he told me, "in headphones and speakers." Duh,I was asking where that was. I clarified and he gestured vaguely in front of him, but that was not where the section was. I would have given more stars off,but the checkout guy was very nice and helpful,so it restored 1 star"