AutoZone Auto Parts 16102 Nordhoff Street, Los Angeles, CA 91343

"I recently returned to my local AutoZone which was under new management. I've been struggling with Alternator problems. I literally walked 1 mile with a car battery on my shoulder only to have this young female clerk tell me I wasn't a customer and my battery wasn't worth her time to charge. I was discriminated against because I am nearly homeless. Ingrid I think her name was is so wrong and she needs to be fired. I feel so mistreated especially when I spent $1000 s of dollars at that same location like 2 years ago. To say I'm not a customer because of my current situation is appalling. Especially because she could barely speak English. So the fact that I'm not worth her time. Well maybe this AutoZone needs to spend more time finding qualified employees not some girl who obviously thought her day had been worse then mine. Moody and rude should not be a quality for a auto parts store."

"I have been waiting for my alternator to come. They sent me the. Wrong one and v so i came to auto zone and indrid refused to charge my battery for me. I walked my battery 1 mile and she refused to help me by plugging my battery in when no customers. She said it wasn't worth her time mind you there battery test is wrong because my battery still holds a charge so also there test seems to be rigged to get you to buy new batteries when it's not needed so please anyone who takes there battery in if you can afford it purchase your own charger. I guarantee if someone went and tested how many batteries they sell it is in part because there test seems to be rigged to make you purchase new batteries when it's not needed"

"I went in to auto zone 2 days ago with a low coolant warning on my car. Lucas helped me find the right coolant and also helped me put it in my car. He was professional, kind and reassuring. Auto Zone is very blessed to have Lucas working for them. Thank you Lucas!!"

"I came in on a busy, late Friday afternoon looking for a slightly shorter alternator belt, and Johnny took the time to help me find the appropriate one. He was extremely professional and pleasant to talk to. I would not hesitate to come back another time."

"I came in looking for a hose for my 2000 crv. I brought in the old hose that had failed and asked the guy at the counter for some help. He recommended a pcv hose and I told him that is not the part as the hose I need transports coolant. He ignored my comment and proceeded to look up and print out the part number for a pcv hose that they did not even have in stock and told me to try my luck at another store. If I had installed that pcv hose where mine had failed it would have melted from the heat of the coolant running through and caused an even bigger issue. Do not ask these guys for help they don’t know what they are talking about. To top it off I tried returning some tools that I couldn’t use as the handles were too long and interfered with my radiator. The same guy that told me to get a pcv hose refused to refund me because I had apparently used the tools or they were not to his liking when bringing them back. I would AVOID THIS AUTOZONE location. I’ve had much more help at the Chatsworth location on mason, the people behind the counter there are much more knowledgeable and will go out of the way to help."