Vans 200 East Via Rancho Parkway, Escondido, CA 92025

"Today was a huge disappointment! I purchased a pair of Rowan 2 shoes at the UTC store. When I enteted the store, the sales associate was laying across a table of clothes. He could not look up from his phone to greet me or offer any help. I ended up with the wrong size shoes. I called the Escondido store to ask if I could return the shoes. The sales associate answered the phone, "ya." When I asked if the shoes could be returned to a different location than purchased, his response was, "ya, I guess." Come on, Van's! Do better! I will NOT be purchasing anything from either of those locations again!"

"Went in to the store to change out a pair of shoes for a different size and was met with the most pleasant and happy workers. I will forever go to this store now!!! They were so helpful!!!"

"I placed an order online for same day pickup and i still had to call to make sure they did pick it out. After being on the phone amd explaining to the employee I was heading over to pick up my online prder he kept telling me to go to the store pick out the shoes and they would refund me the online order. Finally they pick my order and I show up to the store and they make me wait about 25 minutes because they are looking for my order and they tell me we don't have your order I told the girl I was on the phone when they told me it was ready so she finally finds it and I open the box to make sure eveything is good and the box had a pair of used shoes it was the worst and nastiest thing I've ever experienced the shoes were dirty in the inside and all dirty from the bottom totally use I was able to get an exchange but all I received from the employees was a sorry that wasn't meaningful they gave me the worst customer service I will never go back here."

"Can't go wrong with vans. Customer service is always on point with kindness and help. The store itself is always clean which is probably hard to keep up because the store is always packed. Maybe the weekdays are better but overall... you get in and out in a timely manner."

"Employees were super helpful and patient with my 5 kids and I as we kept running her back and forth for sizes helping the kids put their shoes on and letting me know how to correctly fit vans on their little feet. We will definitely be back!"