Forever 21

"My checkout was smooth and informative. If it wasn't for her I wouldn't have gotten my buy one get one free deal. I appreciate your help doll. Thank you! Floral dress she was wearing was really cute too."

"Terrible customer service. I just bought several shorts, one I wasn’t sure about and I thought oh I’ll just return it later if i find one i like better at another store. I walked back in 10 mins later to return them and was told they were final sale. The shorts were not marked as final sale or even as sale at all. The girl who rang them out didn’t tell me they were final sale. When I tried to return them the girl had to go get the manager and the manager said there was nothing she could do because the receipt said final sale and I should have known because it was on the receipt. Well yes I can read, but at that point the transaction is over….so how would I have known before that? They should have let me return them because they weren’t marked as on sale and the cashier didn’t tell me they were final sale."

"The clothes are cute but their return/exchange policy doesn't tell you that if you buy a sale item, you can't return it. Not even for store credit.."

"was shopping here (on 3/27 and 3/28) and was helped by Gigi, Zoe, and especially Cassandra excellent customer service! I was struggling so much with my bag while shopping and Cassandra offered to put my first bag on hold while I fill my second bag since I was struggling. Gigi allowed me to sort my items on a rack. Zoe was really patient with my three transactions. Thank you Gigi, Zoe, and Cassandra! It's been the most helpful Forever21 team I've encountered."

"The environment is nice and for someone who hates shopping with a passion, I feel incredibly at ease looking for clothes here. I also noticed they had a pretty big plus-sized section and the clothes there looked really cute. The sign said it was for sizes XL-3X. And they had everything from underwear to jeans to hoodies to dresses. Really cool."