Burlington,

4950 Faculty Avenue, Lakewood, CA 90712

"Regarding cashier #3 at 2:00pm 2/19/2024 Monday Came to return/exchange an item WITH receipt because their fitting rooms were not available when I originally purchased the item. The cashier said they do not accept returns/exchanges for bras because "it is final sale", WHICH IS A LIE, I CALLED CERRITOS LOCATION RIGHT AFTER, THEY SAID THEY'LL HAPPILY TAKE BACK THE ITEM AS LONG AS IT IS UNUSED, THE TAG IS STILL ON AND RECEIPT INCLUDED. They said this applies for every location. & They honored their word! I was able to get a complete refund at Cerritos location. I've also returned UNUSED bras to Lakewood location and it was never an issue before. It was an inconvenience having to drive to another location but worth it because their customer service was a LOT better at Cerritos!!!"

"I pricked my fingers while looking for a sweater for my daughter. In one of the sweater pockets were sensor tags there were atleast 20 in the pockets. Gave it to the first person I saw which was the security guard. He took the sweater and gave it to one of the worker. He said to her there's more of these. So, am guessing I wasn't the only one. They need to be more careful because that was sharp and what if a child got into it?!"

"Nice jackets yet, I didn't find the conditions in the design I require. Nice store with a wide variety of choices."

"One of my favorite stores. Closes late and great sales on items I love or didn't know I loved till I found it here. Kept pretty clean unlike Ross. It's always a mess. Glad they added one in Lakewood. Just hate can't take the cart out but the them being stolen all the time I get it."