Burlington 19800 Hawthorne Boulevard, Torrance, CA 90503

"What can I say about this location, well, I will start off with the good..I I'm always greeted kindly. The store seems to have a large variety and gets a lot of new stuff which I appreciate. BUT ,,, this place has way too many times frustrated me beyond words with the checkout line Seems to be the worst between 4 and 5 PM. I get around the holidays it's busy. I am not complaining about those times because that's understandable. But there is no reason to have many employees walking around putting away product standing and talking with each other and you have one person at the cashier.! Having 20 people in line for over 30+ minutes is ridiculous. To spend an hour shopping. Have a basket full of things and have to get stuck in that line. Very frustrating. You have people leaving their items because they don't have the time to wait... I've even seen people ask the cashier to call for back up to where they just stand there and don't even respond, they can look up and see the line going and wrapping all the way around the checkout line and back into the store and they do nothing. I actually went up to the greeter and said, can you please call for back up this is ridiculous and they have said several times that they can't call anyone to the cashier ‍ Are you serious!!! The look on everyone's face with them, shaking their heads like talk about horrible, horrible care, and customer Service. They need to rectify this problem and get more help for the consumers checking out. If this was one instance two instances, I wouldn't even be writing a review but this has happened to me more than eight times and each time I say to myself, I will just go to Ross. Why am I doing this? I think the person/cleric working the cashier needs to call for back up the minute the line exceeds 5 people. Where is the manager and why isn't the manager coming up and handling the registers? This is completely unacceptable and that is why I'm writing this yelper and I am not worried I know I am not alone I know many many people are aggravated with this.. Hope you can change it and make it better so people can shop at Burlington and feel happy when they leave not pissed off that they are 30 minutes late to their next arrival. TIME to address the situation NOW Please"

"If I could rate this location a 0 I would. This was the worst experience ever. There were only 2 available windows. A cashier was talking on the phone through her airpods while checking you out. So unprofessional and rude. Everything is scattered everywhere, the store is a whole mess."

"Needs more organizing, prices are higher than other similar stores, need more cashiers to work registers as well as merchandise organizers. Other than that the people are nice and friendly."

"It's incredible this store has closed the restroom for the shoppers. I was told to go to the one at Trader Joe's bc Burlington is only for employees. I had to leave my cart full merchandise and not buy what I was going to buy bc my child had to use the restroom. I used to love coming here but after this experience I'll never be back. Horrible customer service."