Forever 21

"I was told to "hurry up" by a worker in the fitting room before even going in. She then proceeded to talk to another employee regarding the cashier dude using an absurd amount of obscenities. Very negative atmosphere. 11/14/23 7:20 pm."

"Great customer service. Liz was very nice and staff is really personable. The had a nice size collection of the Barney’s x Forever 21 Collection. Large selection of clothing also and a cute Hello Kitty section."

"Hello, I hope this message achieves Forever 21's Corporate concerns. On 19 May 2023, at the Forever 21 in Torrance, CA, I took my sister shopping for some clothes. When finished we respectfully waited in line with patience hoping for good customer service. At 19:54PM, we were then called by the cashier Jorge. From my observation, he showed frustration, especially with his communication to what seemed to be his manager. Upon arrival to check-out, I greeted him and asked how his day was going. In his response, he said, "Good, I am tired and want to go home". His demeanor was unsettling the whole transaction, thus, altering my mood and perspective of purchasing these items, but I remained respectful. Due to my large purchase, I decided to apply for the forever 21 card to get the extra percentage off; in result, I asked Jorge about the relevance of inputting my annual income, and because of my naive question, Jorge assumed my status by lowballing my annual income. He was also negligent with answering questions pertaining to the two types of credit cards forever 21 had to offer. Yes, this question may have been naive to him as to me but, making assumptions was not the way to go. His plummeting remarks and body language were unnecessary and unwelcoming. As a supervisor, I understand that we are human beings that get tired and agitated. However, I do not agree with projecting personal emotions onto the customer when they come to patronize a business, and for this, to also help give credit to the seller. This is not merely an even exchange. After the transaction was completed, I told him to have a blessed rest of his day and used this scenario to teach my sister the importance in the roles of the consumer and buyer. I hope that Jorge is addressed accordingly on this matter and for future references. As long as we are clocked in to work, it is our duty to give professional customer service. Thank You"

"I am very disappointed and irritated with customer service I have always shopped at forever 21 but this makes me want to never come back. I asked the cashier to price match a dress for me she said she wasnt able to do it we asked her to try a different register since that one wasnt working well but she said it was the same. She said to order pickup and it will take about 30 min so i ordered it. Came back 30 mins later just for her to give me attitude and said she told us it will take about 2-3 hrs when she specifically said 30 MIN!! I just decided to cancel the order and purchase it there since i really liked it to wear the next day. I made line and the same blonde haired lady with a cap said ok let me get that for u and let me try to add the discount for you. SHE PROCEEDS TO CHECK IT OUT PERFECTLY FINE WITH THE DISCOUNT WHEN SHE SAID I HAD TO ORDER IT. Now i have to waist more time to call customer service to cancel the transaction.I HAVE NEVER BEEN MORE DISAPPOINTED she just waisted my time and was completely rude!"

"Said they were closed at 7:30pm doors were locked but downstairs was open. Super inconvenient. Tried going in upstairs when someone walked out since online says closes at 9pm and a girl rudely said we are closed."