China New Buffet 320 US Highway 27, Rockwood, TN 37854

"The owner is a very sweet person. We always have a good meal."

"Absolute joke. 1 bar (more like half) with savory food. 1 (another half) bar with dessert and maybe sushi. Anywho....wanted 46.02 (apprx) for 2 adults and a 6 yr old at 7pm!! We used the restroom and left!"

"Was going to eat here, until they told me it would be $50 for 2 adults and a toddler for a buffet with MAYBE 12 items of hot food on it. Didn't look appetizing or like other buffets I've frequented."

"The food was quite overpriced and inedible, but what was worse was the customer service. Every time I've visited this restaurant with my family, the owner has been rude. Literally without exception I've heard of this happening to others as well unfortunately. This last time was without doubt the worst from the moment she answered the phone to take my order to everything that followed. I was given only half of the meal that I ordered. When I called to ask if I left half of my meal there, she very rudely blame the situation on me and said I never ordered the meal. I told her that I understand that there was a misunderstanding and that's not a big deal (she continued placing blame on me not even willing to conciede that it could have been a misunderstanding) however, I was more disappointed because the food we did receive had an inedible amount of salt. None of my family could eat it. We ended up throwing it away, I asked if we could bring it back for a replacement and she said absolutely not. She spoke over me, and raised her voice at me. The whole time she was incredibly rude and would not allow me to speak because she was talking over me. I turned the phone on speakerphone to allow my husband to hear because I literally could not believe this was real life. She eventually hung up the phone on me and I didn't even get more than a couple words in. To me, it was very clear that she knew something was wrong with the dish before I even called because she was on the defense and seemed to know more about the situation than I did. She also told me that she didn't even want to make me this special meal and that she only did it to be polite. I thought this was strange because they offer this meal on the menu. It was literally chicken and vegetables with white sauce? I don't know how she was doing us any favors? Very strange. Additionally, the corn that we got in our meal looked rotten. When I questioned her about it being offered on the menu, she awkwardly said yes and then continue to shout over me. I was hesitant to come back in to order tonight but really wanted to have a good experience because we love Chinese food, but after tonight I can guarantee that my family and I will never be back or suggest this restaurant to anyone else. I think it goes without saying, but it's generally bad business to sell an inedible meal and refuse to rectify the matter to save a couple bucks. It's also bad business to shout at a customer who's speaking to you very calmly."

"We were looking for some good Chinese food & we definitely found some in Rockwood TN. This is the place to get American Chinese food. This restaurant is right on Rt. 27, in the center of Rockwood, making it easy to get to. It is Buffet style, as the name states, but the restaurant also makes special orders. The food was very tasty and reasonably priced. The staff was friendly and attentive and cleared our plates in quick order. If you're in the Harriman / Rockwood area, its worth the stop. Gladly give it a 5⭐️⭐️⭐️⭐️⭐️ star review."