El Pollo Loco

"All I wanted was a double chicken tostada salad but apparently the el pollo loco thought hey let’s not put any chicken in her salad !! Who does that ? Packs tostada salda but forgets the main ingredient.. than I go back to get a refund managers NEVER ONCE SAID IM SORRY . Processed the return as if I was the one in the wrong for going back & I saw the back cook open a bag of rice with no gloves . HEALTH CODE VIOLATION. Now I see why there hiring that place is literally a mess"

"I have visited here before and haven't had any issues. The food is normally good and there isn't a long wait. The issue I had was they purposely declined my EBT transaction. I have purchased here before using it with no issues, but the gentleman today declined it twice and I had just used it previously and somewhere else afterwards."

"We have excellent service every time we go. The food is always on point and staff is very attentive and friendly, especially Karla who helped me place my order yesterday. Thank you!!"

"Me I am my wife frequently order the food specially chicken from this restaurant, today we did the same but all the chicken was burn and taste like bitter gourd in half of the part, I tried to go back and show them but restaurant was closed, I have a no option for todays dinner so we eat half and trash half of the part, very disappointed this time hopefully this is the first and last time with me."

"I ordered Mac n cheese for my 2 yr old daughter and it contained a piece of plastic! Luckily she felt something different and spit it out and gave it to me! She could of chocked! Next time you guys need to check your food and make sure you don't leave plastic in it! This place sucks has been going down the drain every time I go they always give my stuff wrong and I'm always missing items! And have to go all the way back for them! You guys have bad communication bad service! Also that you guys are so stingy with giving out salsas always have to be asking and saying I only want the green guacamole salsa and only get one or 2 for more than 3 meals smh.."