Lowe's Home Improvement 3251 Zinfandel Drive, Rancho Cordova, CA 95670

"After almost 3 hours of my online order not being completed I decided to go get it myself as this was the 3rd time between 3 different Lowe's locations that an online order wasn't completed for me and took 3+ hours. The first 2 times they weren't able to collect get the laminate floor boxes I had ordered on two separate occasions and this time was for 3 fence post and a bag of cement. As I walked the store I notice a LARGE employee presence. Most of them walking in groups of 2 or 3. No customers in the store yet my order is not collected. Took a whole 5 minutes to collect my stuff cancel the order and pay for it again. I don't understand why they offer this service when they're unable to follow through. Hopefully I've learned my lesson that Lowe's online pickup is not doing it right for less. Together, deliver the right home improvement products, with the best service and value, across every channel and community we serve. You have the right products and that's about it ..."

"Cathy from the return counter is so rude, I had an easy return and she rolled her eyes when I walked in. I bought a few items from the clearance isle but it ended up not being what I needed. This is called job security I had my receit and the items were brand new. I guess she would rather be their on her phone than to do her job."

"I bought refrigerator from Lowe’s and it was within a year they sent someone over saying they can’t fix the problem so therefore I had to go to Lowe’s to purchase a part. So I go to Lowe’s in horrible customer service talked to two different people and what they told me “someone will be right with you to help”. I waited 30 to 45 minutes patiently and still no help couple things here. I always purchase from those and this is part of the worst customer service I’ve ever had, I get my appliances anything I need from my household and after today I would never go back to Lowe’s. After thinking, my refrigerator was under the one year manufacturer warranty. Assuming they can help me, but they didn’t. And then I have to go to Lowe’s to purchase apart, which I feel like I didn’t have to because my refrigerator was within the year and then after experiencing customer service at Lowe’s was the worst. Whoever is the manager there you need to train your people customer service you have too many people at the cashier too many people doing returns when they’re just standing there when they can help other people around the stores horrible."

"Came here to get some lumber on a Thursday (6/15) afternoon. I’ve been here before. The warehouse is always neat and clean. Like usual however, the place always feel very vacant, like no one works there. I came here to get 8 qty 2x4x8 common redwood. The price is a bit lower than Home Depot’s prices. However, the lumber I need is sitting on a pallet 3 shelf high. Went to find an associate and they are difficult to find!! Finally found a dude. Asked if he can assist by calling someone who can operate a forklift to bring the pallet down. Was referred to the “Pro Desk” who can assist. Walked all the way to the front. Waited 5 minutes to talk to the desk associate. Said he would call someone in. Waited another 10 minutes. No help in sight. Asked the dude again, said he’ll call again. Waited another 5 minutes and again, nada, nothing, no help at all. I just walked out the door and went straight to Home Depot down the next exit. Taking my money elsewhere. Got what I needed. Paid a little more but glad I did. Honestly, I’ve always dread shopping here. There’s hardly anyone working there. Getting help is difficult - next to impossible. Expect a long wait time if you get help at all. I’m honestly surprised that this Lowe’s location is still operating after all these years. It’s NEVER busy like Home Depot is. The picture… of the lumber…. Is that from Home Depot, not Lowe’s. No thanks Lowe’s. Lowe’s management, if you’re reading this, you need to improve your customer service - people will go elsewhere and shop instead."