NAPA Auto Parts - County Motor Parts Alpine

"Came to warranty a battery under 2 years old. Wouldn’t hold a charge. I came in and waited in line and observed his snotty attitude with the other customers. I figure I’m already there I’ll just put up with it. Get to the counter and tell him what’s going on. He wants to test the battery, I say ok, and then he claimed the battery was fine. He wouldn’t warranty it. I knew for a fact the battery was no good but I didn’t have the time to sit there and argue with him. I go ahead and buy the $220 battery, well 2 days later, what do you know? It’s a bad battery! I’ve tested the vehicle for parasitic draw. They simply just don’t stand by their products. I know that others have had problems with Napa batteries as well. I can’t speak for anything else coming from them, but from what I’ve gathered their prices are high, customer service is bad, and their batteries are junk."

"Always check your part before you leave, this will make it easier when have to exchange for the right part I'd say 8 times outa 10. Just so your cars not in pieces and now you gotta wait 3 days for the correct part to show up. Just saying"

"Customer service is key right. I own a big rig usually i do all my moms preventive maintenance. I was on the phone with my mom while I am out in Texas. While I was on the phone this morning the guy at the counter was so condescending towards all my moms questions. It’s customer service my mom shouldn’t be made to feel like she is an inconvenience when your job is to answer questions that people have. It’s why a lot of woman don’t go into automotive shops they would rather let their car break down than to deal with men who are condescending jerk offs. The men at this shop should really use some training in customer service. Napa is CORPORATE and I filed a CORPORATE COMPLAINT."

"This man Gaberiel is a legend! I walk in and in need of a pocket knife thats not to pricey. I let him know, he walks me over to them and says I gotchu! God will cover it. So I pay not even in full and he covers the rest! Gabriel and his buddy are the best!! Definitely going back!"

"We like to support our local businesses. Love the small town service. NOT HERE!! I had not even left the cashier counter with the product.. as I was considering how overpriced it was.. when I decided to shop it elsewhere. I was told .. no returns … completely unacceptable. You lost an Alpine customer."