Pep Boys,

1540 E Amar Rd, West Covina, CA 91792, United States

"Went in to repair a nail in tire. My husband was in the car industry for many years and have knowledge that the position of the nail on the tire is completely repairable. The tech immediately saw an opportunity to sell a high-end tire and said the tire was not repairable but can sell me a new tire. Of course we declined and took it to an HONEST tire place and had it repaired, which took about 15 minutes. Be aware of dishonesty at this location! Get a second opinion!"

"I was on my way home and went through a large puddle while it rained heavily. I didn't notice anything wrong until a few minutes later when the rain started letting up. A HORRIBLE scraping noise. The guys at Pep Boys on Amar Rd in West Co were nice enough to remove the under carriage cover and replace the pins so my car will be safe to drive while we wait for the replacement part and only charged me for the cost of the pins. I've been a customer of theirs since I first got my license (sooo long ago) and will continue to be, because I know they can be counted on for great car service and great customer care. Thanks guys!!"

"I came to do a ride share vehicle inspection. It took a few minutes to get helped but once someone was with me they provided great customer service. I was quoted a wait time of around 45-60 minutes but only waited about 35 so not too bad. Overall the staff was friendly and professional."

"I took my car for brakes, and I was charged over $500 for parts, and labor. After that my car was having trouble stopping at high speed in the freeway. Very scary experience in my whole life. I took it back, and they said it was the rotors, and drums. That replacement cost me another $523, and my car had the same issue. Took it back one last time, and they said they couldn't find anything wrong with my car, but they would be able to change the brake cylinder for an additional price (apparently not related to the previous job). Of course I decided to take my car somewhere else. I was told by the mechanic who finally fixed the issue to take the parts back, and filed a complaint with BARR. Got only half of my money back. Really disappointed. Will spread the word among neighbors, friends, and family. Stay safe on the roads."

"It was easy setting up an appointment for an oil change. As I waited for the job to be done, I was informed that I needed to replace my front brakes. It was all done in a timely manner, including rotating my tires and topping off all of my fluids! The men that work the "desk" are friendly and helpful. Thank you!"