NAPA Auto Parts 825 East Washington Boulevard, Los Angeles, CA 90021

"I was once told U dont have to buy it from us NAPA go somewhere us if you dont like it. Wow. plus their stuff are expensive an they are not make in AMERICA instead CHINA ( the world know the quality of China EXTREMELY BAD QUALITY) alot of stuff from Napa store toy can get it same brand quality for much cheaper example. sockets CRAFTSMAN brand NAPA 9.99 AMAZON 4.99 with free shipping"

"Omg things are so expensive in Napa may be is good quality they was selling a Jumper cables for $57 dollars when you can buy a Jumper starter for $65 is not fair that's why I ended up buying a Jumper starter, no cables you can see Jumper cables for 25 or 30 dollars in other stores. Very expensive!!!!"

"I went to purchase a torque wrench here and told the auto parts service technician slash professional that I required a torque wrench for use in the installation of motor mounts. Being somewhat negligent and perhaps not as experienced in motor mount replacement as some other people I did not notice that he provided me a torque wrench calibrated an inch pounds instead of foot pounds. When I went to do the job and noticed that my tool measures an inch pounds and I was unable to complete the task I went back to Napa and requested that they refund me for the wrong tool and sell me the correct tool I was told by the clerk and the manager that they would not refund me exchange or give me store credit because it was missing the price tag. I had the receipt and I didn't recall there being any plastic tab affixed to the ranch and when I asked them to please show me another torque wrench so that I may see what it looks like in an effort to try and locate it they said they could not produce another torque wrench to show me and said simply that they would not give me my money back offer me store credit in exchange or refund. As you may imagine my opinion of their policies regarding customer complaints exchanges and refunds is pretty low. I will definitely be shopping at AutoZone or Pep Boys from here on out. If their goal is to lose customers it's an excellent strategy"

"Went in for a dead battery, got a new one after they found some alternatives and sized up some others in stock. They also mentioned an AAA member discount so I even walked out saving money, AND with smiley service from the gents at the counter. Will definitely come back with anything else I need."

"Helped with my mom battery issues. Checked it and told her it wasn't her battery but the battery terminal. Spend 10 bucks instead of the price of a new battery. They're amazing!!! Thank you to the guy there on 6/26 around 2pm on registers. He was great and very helpful. 10/10 employee."