Best Buy,

2326 South Bradley Road, Santa Maria, CA 93455

"Izzy went over and beyond to assist me with an ongoing issue that I’ve been trying to solve for 4 months. I really appreciate his help and support. I would highly recommend Santa Maria Best Buy “Excellent customer service”."

"It is very obvious that store management does not care about how they treat their customers. Just look at all the poor reviews. We should up for a geek squad appointment and nobody was at the desk. They finally called someone over and she eventually showed up from another part of the store. She proceeded to tell us that they got the appointment wrong and that they had taken someone before us so they couldn’t take care of us anyway. Do not buy anything from this store or have anything repaired here. It will be a bad experience! Update (11/09/23): I tried contacting the store today and their overseas call center, that I was forced to talk with, told me there was no way to contact the store directly. The agent sent an email asking someone to call me. I never heard from them. I stopped by the store to talk to a manager and there was no manager in the store. I have now emailed the GM. it will be interesting to see if they respond. Update: 11/21/23 No one at BestBuy has contacted me. It is very evident that they do not care about customer service. It is such a simple thing to reach out to a customer and hear them out. Update: 01/09/24 BestBuy general customer support contacted me to say they could not do anything to help me! Wow, all I wanted to do was express my concern over the poor service I received and nobody at BestBuy cares. I will never spend my money at a store who thinks so little of their customers."

"I feel like every Bestbuy is same in layout, experience and products. This location is not different from the rest of the group. Long wait at the register, two registers were open but looks and feels like nobody is rushing. Shelves were not well stocked, limited options. Parking is always plenty. I suggest you check online first, id they have stock, if you want your product asap."

"My dryer came defective and could not be installed. They basically told us there wasn’t anything we could do. So we wait. And the store did not return the defective one in a timely manner for us to get the new delivery rescheduled. So now we are without a dryer for over 2 weeks and the customer service wouldn’t help us get in touch with the store in any way to help remedy this. Never using Best Buy again. They need to make this right."

"Great customer service. Arturo was super helpful and made my day. Thanks for having great people like him. Update: We purchased a new Samsung refrigerator and it was delivered by another phenomenal employee Israel Ceja and his partner. Super kind. Super efficient. He fulfilled Best Buy's 6 point pledge in every part of the installation. I would adopt all your employees and enjoy them as part of my family. Rock Solid Best Buy!!!!"