The Home Depot

"Always find what I need, best customer service all the time."

"Randy was heaven sent!! We were looking at natural gas water heaters when he approached us. Randy broke it down and explained to us all the water heaters they had in stock, and helped us come to conclusion of which one would best work for us. I really appreciated his knowledgeable advice, he helped us load our cart. It’s 2024, where can you find top tier customer service? Randy at Home Depot!"

"So sad by the experience I had with The Home Depot and the company they use TRUJILLO DELIVERY SERVICES INC. DOT# 2714626 and their drivers Ramon and Josue. Backstory- it’s my moms big 5 5 in April and we’re hosting familia from all over the country so we decided to splurge and treat ourselves to the Install and Haul of our new Dishwasher since my pops walked out on us literally a week before Christmas. (He don’t deserve a Queen like my momma anyways so good riddance) and then I wound up in the ICU the beginning of January after contracting staph AND pneumonia in my left lung due to me being immuno-compromised. Which of course started going septic. So we’re taking each day as it comes and trying to make things as easy as possible which doesn’t help that my moms was having a flare up last week due to this weather (goddess bless these rains tho) which gives her a bit of brain fog. So our original delivery date of 2/15 was misread by her as the delivery time 2:15 so needless to say we had to reschedule. So today, 2/20 I wake up at 5 am to deep scrub under sink with bleach and Clorox as I’m about to start under the area where the dishwasher goes I hear the truck roll up. I greet them good morning and the very first thing the driver Ramon has to say, —AFTER giving our front lawn decor a very thorough scan up and down with his eyes— “What was up with last week?” (not even a good morning :/ ) to which I then had to sympathetically justify my moms disability to a total stranger :(( So Ramon and Josue of TRUJILLO DELIVERY SERVICES INC. DOT# 2714626 walk in and Ramon looks under the sink and I try to hand Ramon a wrench because I was having trouble removing the nut that connects the water line to the access area but before I could ask for help and explain that I have bleach and disinfectant to clean the mice droppings that my father promised he had dealt with when he walked out on us Ramon interjects that he’s not installing anyhting and that it doesn’t matter that I’m about to sanitize it. And that I need to call Home Depot to get a refund and then reschedule the install and haul and that this is not his problem. So I get the names and info and get on google after they watch me drag the old dishwasher by myself to the curb only to discover TRUJILLO DELIVERY SERVICES INC. DOT# 2714626 only has two Drivers??? Which brings me to me question of who is holding TRUJILLO DELIVERY SERVICES INC. DOT# 2714626 accountable for their behavior? And how many more of my brothers and sisters have had to will continue to face prejudice by these two lowlifes? Please if you are thinking of using the Santa Maria Local Business TRUJILLO DELIVERY SERVICES INC. DOT# 2714626. Know that you are not important to them and that Home Depot in Santa Maria does not care enough about Santa Maria as a community put a stop this disgusting behavior."

"Treated in such a rude way today. The cashier Gabriela is scanning the items in my cart - 7 boxes 1 shipping tape (very simple transaction) - she asks me how many boxes and I said 2-2-3 I proceed to pay (by now she's had the worst attitude) as I'm walking out of the store she literally jumped out and grabbed from my cart the tape, takes it back to the register without saying a word and I look at her like 'excuse me?' To what she responds "$9.53" I'm shocked, and asked again, what happened? She says well you have to pay for it. I'm offended at this point... look at my receipt since I figured the amount was close to what I assumed and tell her- wait so you charged me for 9 boxes but I only have 7, she says very annoyed that's right I asked you- I tell her, I think you're suggesting I'm trying to steal $9s worth of tape? When I assumed you charged me already. You could have a better attitude in fact you are being very rude right now. You'd think she would apologize or kindly clarify the confusion, but instead she reminds me I owe $9.53- "and for your refund go to customer support" I'm mind blown of her attitude. Someone so rude should not be customer service. No apology was offered, I just went got my reimbursement and told the cashier what happened then left very upset. Definitely not going back."

"It's my go to place for appliances and a lot of other things in between. Everyone is very helpful and polite. If they are out of an item, they will tell you when it's being delivered."