francesca's 1336 Stoneridge Mall Road, Pleasanton, CA 94588

"Cute boutique always check out clearance in back for better prices"

"The employees are poorly trained, manager actually told me I was doing the transaction wrong, not she didn’t train the employees to do basic transactions correctly, I had a return that kept declining, even though it was within the return policy and tags attached with receipt. Her lack of customer service skills and basic people skills turned what would have been a sale/exchange into a return. She told me you have to press the green button instead of using your pin, I was following sales persons instructions and kiosk prompts, and places blame on customer like I was registered trained."

"Madison is the best! She takes care of every customer and makes sure the shopping experience is very pleasant! The store also has amazing collection of accessories. I have been purchasing online as well but have noticed that in-store, it’s much easier to try different sizes. Due to the way Francesca’s online and in-store purchases works, I had come in to the store to return a bunch of items and she was very understanding and accommodating."

"I needed a whole new outfit for an event and my fashion sense and knowing how to pair things is almost nonexistent. But Madison (both of them!) helped so much in pairing things, bringing me clothes, and suggesting combinations until we found the right ones! Their mannequins always look so put together and that's how I wanted to look, I think we achieved that today! Thank you Madison and Madison!! Do be aware their fitting rooms have curtains for doors, I had a few children running wild peeking in on me a couple of times, thankfully I don't really mind and they stopped quickly."

"Lots of ladies garments and cute things packed in a very small space. We always find something interesting to buy here. Wish they had more cotton clothes."