Maison Margiela San Francisco

"Placed an online order in store for a purse. The purse came into my hands with no sticker over the metal pieces, I am pretty sure they sold me a piece that has been returned and was in no condition to be sold again. I tried to return it two weeks later and even through I haven’t worn it, the store manager pointed out scratch marks on the metal pieces and didn’t let me return it. Had I known they were this strict I would’ve asked them to walk me through the details of the purse and vetted it before taking it home. The store manager also called this brand Italian which made me highly doubt the level of training their employees go through. The store manager also said some ridiculous excuse that they expedited shipped this purse from their warehouse in Italy and it costed them $800 and I shouldn’t be returning it given their effort."

"Everyone was so nice and welcoming. Big shout out to Kristof, he was so helpful. He’ll help pick out everything that he thinks will fit."

"This was my first time in the MM SF Store, and it was an absolute joy! The team here are all incredibly friendly and supportive. They don’t push too much on the sale and each offer a unique perspective on their experience with the product. Shoutout to Charlie for helping me get my first Tabi’s :^)"

"Both the employees at the store gave us undivided attention for over an hour. They were enthusiastic and extremely well informed about the brand history and piece materials. They took us through every section of the store through fragrances and books and they helped us out and explained what would suit based upon individual styles. The finest employees. We left fully satisfied and complete with the purchases."