Chipotle Mexican Grill

"Insect in my chipotle bowl! Poor quality! You have been alarmed."

"I recently visited the Chipotle store after a year with the hope of a better experience. Unfortunately, my encounter was less than satisfactory. The lack of name tags among the staff, while possibly a corporate choice, makes it challenging to address specific service concerns. The individual assisting me, distinguished by multiple piercings (bottom lip), displayed a notably unappealing demeanor and did not respond to a simple greeting. Throughout my order, I observed significantly reduced portion sizes, prompting me to politely request more appropriate quantities. Surprisingly, an additional spoon of beans was added, further accentuating the imbalance in the meal. Concerned about this experience, I inquired with the person at the register, identified as Jacob on the receipt. Their response, indicating that management had instructed limited portion sizes to control costs, left me disheartened. This particular Chipotle branch seems to have a consistent history of subpar service, and the team's apparent lack of courtesy is disappointing. While I appreciate the brand, this experience may deter me from returning to this specific location. I hope my feedback encourages improvements in service quality and customer satisfaction."

"Chipotle Is one of my favorite restaurants to eat but this location has it's ups and downs. They have to do better keeping clean and better service. I remember once they gave me stale tortilla chips and that was unacceptable. Speed and efficiency needs work here, sometimes they're not up to speed. On the positive side now, the food is delicious when they put the effort into it, having fresh meat, cheese, sauce etc. I only really order the burrito bowl from here and with a drink it comes up to about 18$. A little pricey but It satisfies me enough to come back. I would come here when It's much slower during the middle of the day."

"The food was good, but the employee with numerous piercings seemed kind of unpleasant. She also closed our food containers, leaving sour cream on the outside of the container. I had to ask the cashier to clean it up because why would it be acceptable to give someone food in a sloppy container? Aside from her, the food was decent and they were pretty busy (time frame was about 1pm on a Saturday). Their prices are slightly higher than the location in Redwood City."

"We have been going to this Chipotle branch since we moved to the area few months ago because it usually has fresher ingredients and faster service compare to the other branch. However, when we ordered pick up today, it was surprisingly how small the portion was for a burrito bowl. The portion was at least half of what I usually received. Definitely not a full meal for an adult and not worth the full price of the bowl. This is NOT acceptable and maybe we will have to order in the store from now on to make sure the portion is good."