Lolo's Consignment

"We decided to stop by with my family after taking family pictures. My sisters and I were by the rings thinking it would be fun to buy matching rings, but an older blonde women rushed over to the counter demanding the girl at the front keep checking the cameras. She noticed me looking and decided to “restock the glasses”. If you’re that concerned about $10 rings because you’ve been experiencing theft, keep them by the counter. And please, be more discreet if you don’t want to keep deterring customers. I felt incredibly uncomfortable and couldn’t help but feel targeted and upset by this encounter. The group of younger looking latinas were watched in a room full of customers. I see one other review with the same issue. Rather unfortunate to see some demographics are targeted and cannot shop here comfortably. Sad to see this prejudice behavior is still alive and well in 2023…"

"I just want to come on and reply to the owner's response to one of the girl's that deemed "had uncomfortable vibes" while visiting Lolo's in St. Helena. I want to first off thank you for taking the time in reading this Kristine. However, your response to the girls just does not sit right with me. I am but disheartened to believe that you foster the same attitude your employees had toward the group of Latina girls that went into your store. I am disheartened that prejudice still exists in this world. I don’t want to assume that the reason your employees felt “uncomfortable vibes” from this group of girls is because they do not look anything like their counterparts. I can guarantee that if a group of paler skin colored individuals walked into your store – that would not have caused these “uncomfortable vibes” that were felt by your workers. I understand that at Lolo’s you take “very seriously the custody of your consignors” items, but maybe try to have your team be a little more discrete while being welcoming. There is no need to make any group of people uncomfortable from shopping at your place- as your business thrives from individuals walking into your store in hopes of feeling welcomed. Unfortunately, “the way of this world these days” allows us to share publicly how unwelcoming your store is – especially when the owner of the business fosters the same attitude. Instead of apologizing you took it upon yourself to state that they were in fact unwelcomed into your store which again is disheartening but not surprising. Additionally, “the way of this world these days” also allows anyone to instantly make your store viral either in a good way or a bad way. You are a business owner who makes a living from selling consignment – if I were you I would be a little more customer centric as this is your income generating gig. Try to be the better person in this “unfortunate way of the world these days”. End prejudice and assumptions based off appearances. FYI – if a person was going into any store with the intention of “stealing” – they would not take the time to go onto Google to write a review on how unwelcomed they felt – ridiculous."

"I went in there today with my friends, mind you we are students who come to study in town to get away from campus and into a nice environment. The moment i felt uncomfortable was because the older lady said "check the cameras." We were just minding our business trying to shop and enjoy a bit of free time. The whole time we were there we were being STARRED down by all of them. The one with longer hair/blond and skinny girl was the main one who would stare. She starred at me like a blank stare and said nothing. That made me very uncomfortable and decided that I was no longer going to be a returning customer. To the manager, get better customer service or teach your employees to be welcoming to everyone."

"This is a great consignment store. The store looked small from the outside but once we went in, we were really pleasantly surprised. There was a good amount of stuff inside: clothes, shoes, jewelry, household items. The ladies at the register were really friendly too. We enjoyed browsing and buying there. Will be returning for sure. Update 2023: went there again over the weekend. Same friendly service and good finds."