O'Reilly Auto Parts 1810 Alum Rock Avenue, San Jose, CA 95116

"I came more than 30min before closing but no one was there and no one answered the phone. I even called an 1hr before closing time and still no answer"

"Poor service from one of the staff - Guillermo. Other staff in the past have been courteous but this was a bad experience enough to change my mind not to shop at this store or Oreilly altogether. Just went to another O’Reillys store in Milpitas. Those guys were amazing with their customer service. Please read my other review about that store. This guy Guillermo at this store should be fired. I hope he loses his job. If you don’t want to help customers, don’t work a service job,"

"If your car starts but dies after a while, or if u have to jump start your car every time you use it. You can bring it here and they will actually come out and plug their computer thing to test your alternator or battery. Staff always try to help u exactly what u need. They close really late. Before COVID they used to close at 10 or 11 something like that. 9pm is still pretty late. Considering cars don’t care what time it is when they need a little juice here, a new filter there, etc. Tools are definitely not Snap On, but definitely cheap, and of workable quality. I’ve had a jack and a set of ramps for many many years now, and still work as they did when I first used them. I don’t type a lot of reviews and I took the time to type this, because this really (and all o’Reilly stores) is a good store."

"This was great customer service I had bought a new windshield wipers and did not know how to put them on so the clerk came out and put them on for me and dispose of my old ones it was fabulous fast and I felt like I got more than I actually paid for due to the friendly nature of the staff! I have been to the store multiple times and each time it is consistent with the same great service!"

"Love this place, the clerk's are very courteous and knowledgeable ready to pounce when needed. The tools loaner program is a big plus... Prices are fare and they stand by their products, if return is required they make it easy. Special Thanks to Gilermo!"