Pep Boys

"Paid $60 for 21” tires to be rotated. (Note the steep price increase of $35–>$60 if you have tires that are 20” or larger). After I almost left, I decided to check and realized that they had not rotated them as it was obvious because the tires were off by 2/32”. Something that should take 15m to do, has now been 3 hours and I’m waiting for them to redo the tire rotation now. How do you forget to rotate tires when all your doing is a tire rotation. I will never come back here for service again. Highly do not recommend"

"I made an appointment for an oil change. After waiting for an hour, I asked how much longer it would take (an oil change does not take this long). I was told there were other cars ahead of me and they were just starting on my car. I kindly reminded them I had an appointment, and my car should have been started on at the time of my appointment. They responded with "just because you have an appointment doesn't mean that's when we're going to work on your car." That's not how appointments work. Never returning here. This business does not respect their customers' time. 0 stars if I could."

"My car had some crunching sounds in the front anytime I braked, and my dealership service shop found the issue to be a single nut missing from my front struts, causing the bolt to be loose. They were going to charge me nearly $700 (mostly labour), since apparently it wasn't covered by warranty. Bought the parts online, took it to Pepboy, and Service Manager Carlos hooked me up. Took them less than half a workday to fix it for less than $250 (bolt replacement + alignment, and checking the other remaining tires). Friendly, and to the point. Good stuff."

"Making an appointment was easy to do online. I received reminders for my appointment a few days and day of. The Service Center was very friendly and processed my paperwork quickly, they quoted me 2-hours for a tire alignment, but ended up taking 40 minutes. It was a completely painless process and always have a good experience at the Steven's Creek location."

"I’ve been going to this Pep Boys Location for over five years usually to just get an oil change. I usually see Alfredo or Tony, who are the best in customer service. They are always very helpful. They answer all my questions, and they always help me with the best price, and advice for my car. Recently, I had a lot of repair done on my car a new windshield, new tires , axle fixed, I checked and compared price and Pep Boys was the best in comparison. I’ve moved three times since being in San Jose, and I always come to this location because I feel most comfortable with the professionalism and care they take with my car. Alfredo and Tony are friendly and always are patient and kind . Thank you Alfredo and Tony you and your team at Pep Boys are the BEST!!"