BMW of Humboldt Bay 1795 Central Avenue, McKinleyville, CA 95519

"I initially deleted my review after Ryan’s request and ongoing communication. The rim and gas cover was replaced and fixed after damage occurred during the delivery. He lied about the tires being new for the sale and also stated that he would provide the missing trunk cover, which he later reneged on after the sale. All my items including my laptop bag was displayed to the public in a 60k car. After complaining and sending him his own screenshots he eventually sent the cover and required me to cover shipping. Please be cautious when purchasing a vehicle here if you’re out of state and definitely be careful selecting Ryan as your seller. Screenshots snd photos attached below."

"True pros. Don't take your ride anywhere else. Myself and those who I have recommended just taking their Bimmer's lifetime seriously and going straight to the source have all had nothing but good things to say about their thoroughness and professionalism."

"We had a very poor experience we traded a 330i in for a 2018 SUV. Not only did they make money off the first vehicle. We paid over $500 dollars in DMV fees only to get a bill five months later for another$323.00 for registration fees due for 2023 registration. Called BMW McKinleyville for over 3 weeks with no returned call back from anyone.I would not recommend anyone buy from this dealership. It's called bait and switch. Run like hell go to Medford or any we're else to buy a BMW. There customer service is very non professional. Will never go back. Shame on the DMV staff and the sale manager for not responding to anything other then saying to bad."

"Super great customer service! By the time I input all the options I wanted, the only used car in the country that fit all my criteria was at BMW of Humboldt Bay ... which is, where?!? Ryann emailed me several videos and photos of the car and made it easy to put a refundable deposit down on the car while I made arrangements to fly out to have a look. He met me at the airport, and once I had a look at the car to be certain it was what I wanted, we got my paperwork done while Michael set the car up for me - and they had me on my way in under 90 minutes. I had no issue with the one-trip permit that got me back to Colorado on temporary tags, and once here, the VIN inspection and transfer of title were simple. These guys are the best dealership I've ever worked with and I will absolutely go back the next time I'm looking for a BMW. Thanks, guys!"

"Truly remarkable experience throughout my lease term with BMW, thanks in large part to the folks at the Humboldt Bay dealership. From service to sales, each member of the team builds the unique and relatable character of the dealership. Getting set up with my new 330i was straight forward, low-stress and enjoyable. Every time the vehicle required service, the dealership promptly and professionally took care of my needs. The shuttle service was a huge help to let me continue my day. The lease return process was by far the most stress-free dealership experience I have ever had. Ryan, the sales manager, took great care to thoroughly inspect the vehicle and make sure we checked all the boxes to get me on my way in no time. No surprises and very straight-forward. Unfortunately, I couldn’t shop for an upgrade due to an upcoming move. Ryan’s professionalism and sincerity put the icing on the cake of my BMW experience. Nothing but positive things to say; it was a pleasure. Thanks so much!"