Caliber Collision 2315 Northwest Broad Street, Murfreesboro, TN 37129

"Michael is literally that guy. if you get a chance to be assigned this guy, you're going to have a hell of an experience. He was absolutely amazing and made the entire process a breeze. He called me once a week to keep me updated on the entire process, and when I told him I needed the car back by a certain date, he exceeded and got it back to me earlier. Michael is him. Id recommend him to everyone"

"What a wonderful experience! From the first phone call to my final repair this team was outstanding. Tammy and Mike both went over and beyond to ensure we were safe and happy. They even had my car cleaned inside and out. What a delightful surprise after a week of snow."

"Steve and the office staff were great to work with. Very responsive. Received a quality and timely repair on my vehicle by their body work team."

"Came here in May 2022 because it was a part of Geico Express. Initially things went well, but quickly fell apart. I was told it would be approximately 2 weeks to get my car and to check online for status updates. After about 10 days I checked online and it said I was ready for painting and my car would be ready soon. Multiple days went by and I called for an update. I was told to check online for an update. When I mentioned what it said I was told the status was incorrect. When I asked if it would be ready within the two weeks, I was told no and that was only an estimate. Several days went by with no update. I called again and was given the runaround. My wife then attempted to call and get more info. The staff were incredibly unprofessional and condescending with her. Finally, after nearly a month, we got my car back and the repairs were subpar (see picture). The bumper hangs out, the parts don’t line up, and there are pieces rolling around inside the tailgate. The staff acknowledged this and said they needed a part but wanted me to have my car back since I didn’t have a rental. Then they would call when the part came in. It’s been 15 months and I still haven’t received a call. This place is terrible."

"I came to have a section of my bumper repaired and painted on my 2020 Kia soul, and less than a year later the paint has bubbles in the finish and has been coming off only on the repainted front bumper section. Not happy with the paint job. It looked good at first and I didn't wash it for over a month to be sure the paint cured. (June 2023 I responded to the email inquiry about this review and haven't heard back from anyone). July 2023, still no response from the business owner or anyone else. Two middle fingers up."