AutoZone Auto Parts 2720 Old Fort Parkway, Murfreesboro, TN 37128

"I have been having charging issues for some time. Went in and the employees were able to diagnose my car. I was planning to go to the auto shop and pay big bucks. They determined my battery was bad and replaced it. It is so nice to be able to start it without jumping it. The employees were friendly, competent and got me down the road."

"Likely the worst customer service experience ever. I had grown to like Autozone until I walked into this one. There was no one in sight except the one person at the counter. I assume he was manager, he was wearing a grey shirt. He was going through papers, I looked around and didn't see anyone else. So I said excuse me sir? The gentleman didn't even bother to look up. I stepped a bit closer and said it again. He responded in the nastiest way, "I'm very busy here, busy... this is the commercial desk and I'm really busy!" I replied I see that you are, I only wanted to ask you if there was someone available so I can have an engine code read. But that's okay because you are very rude and have no customer service skills. You're the only one in the store available, so you should expect people to ask questions. I'll tell you this, I'll never ever go back into that auto zone. I understand work, what I don't understand is the rudeness when your work is customer service. Nope, not again!"

"Friendly staff. Great selection of products. Willing to go the extra mile to help their customers."

"Would give zero stars but that's not an option. If you are a single female DO NOT GO HERE! Had them test my battery, knew it was a battery issue, and had bought the battery there. Battery under warranty, they tested, was told "oh the battery passed must be the alternator" Now this female knows a thing or two about vehicles, told them "no I disagree, it's my battery" They tested alternator anyway and said ok that passed as well. Oh really?!? That's when they said it was my starter. At that time, I told them since my car started, just close my hood I'm going to somewhere that doesn't see me as someone that has no clue. No more business from me. Got battery tested elsewhere, dead cell in the battery. Guess they got out of making good of their warranty!"

"Morgan did an AMAZING job helping us to purchase and put our battery into our car. He made the entire process seamless and I’m super grateful for him. We look forward to coming back and doing business in the future. Thank you guys so much!"