Key Collision of Southaven

"It really took more time than I expected… but they were always available with what ever info I needed for updates and they were honest in what they told me. My car was beautifully cleaned inside and out. Thanks “Key Collision” EXCELLENT!"

"Just picked up car today and couldn’t be more pleased with the results! Looks like my accident didn’t even happen, I definitely will recommend anyone for any auto body repairs. They gave text updates on the stage of repair my car was in and the communication between them and the insurance was amazing. I was fully updated every step of the way! Thank you Key Collision! P.S. my squishmellow collection, in my car, was protected throughout the whole process ❤️"

"The ladies at the front desk was nice and customer service was great. However I noticed something with my car repairs. There is gap between the hood and bumper. I know my car didn’t have it before the accident. There’s gaps by my headlight. I honestly think this front end bumper isn’t the right size for my car. I have before and after pictures where the gaps are noticeable. The first picture was before the accident and the second picture is after the repairs. :/ Update 12/29/23 Tatum called and she scheduled me in for a new bumper. I post the new bumper results. The third picture is the new bumper and it looks a lot better than the last one."

"I am a Very dissatisfied customer. The work took extremely longer than stated, and the communication was poor. In addition to that they continued to add charges and state new processes that were not explained. At the end there is evidence that my car was being driven while in there possession, I found items including clothing and makeup and my student decal was removed. Please do not use this company, they are reporting work that wasn’t even wrong or done. Definitely feel scammed"

"I'm not one to write reviews, but for this business I will. I have to give credit where credit is due. I recently had the pleasure of visiting Key Collision in Southaven, MS, and I must say that my experience was nothing short of exceptional. From the moment I walked in, the team's professionalism and dedication to their customers stood out. Manager Jay Tanner's expertise and attention to detail were truly impressive. He ensured that every aspect of my collision repair was handled with the utmost care and precision, and I felt confident that my vehicle was in good hands. Kacey, the parts department manager, was a key player in ensuring that the necessary components for my repair were of the highest quality. Her knowledge and commitment to sourcing the right parts for my vehicle were greatly appreciated. Tatum, the front desk receptionist, was not only welcoming but also incredibly efficient. She made the administrative process seamless and stress-free, a testament to the excellent customer service provided at Key Collision. I can't thank this team enough for their outstanding service. They went above and beyond to make a stressful situation much more manageable. Key Collision is a shining example of what a collision repair facility should be, and I would highly recommend their services to anyone in need of top-notch automotive collision repairs needed. Thank you, Jay, Kacey, and Tatum, for a job well done! Eddie H"