The Hearth & Grill Shop

"We purchased our fireplace logs and fire box from Hearth and Grill. They had a great selection and helped us pick out exactly what we needed. We could not be happier! They were very helpful."

"Good products, great installation personnel. The reason for the 2 stars initially was the poor inside sales staff. Poor communication skills and their attitude towards the customer makes one think we are an inconvenience. As a follow-up, the owner of the company, Mrs. Sullivan, call me to hear what happened and to understand why I gave the 2 stars. I told her about my experiences and she acted to rectify the situation immediately. David, the Service Department Manager, came out to Murfreesboro the very same day to fix the problem. Mrs. Sullivan, Jake' who installed the fireplace' and David understand what customer service is about. They were very good to work with. Owners like the Sullivans and guys in the field are why Hearth and Grill Shop has been in business for so long."

"My first visit to this retailer looking for replacement logs for my gas burning fireplace. Never felt the warm & fuzzy Customer experience ( no pun intended) I went expecting to pay $400- $500 for remote control replacement logs for my gas fireplace in my Home. By end of visit I was told I needed an entire burner replacement and logs $1400+ later. That was a NO!!!! Price point way too high so not a store I plan to revisit. Went in very hopeful left very disappointed!!"

"Had a very good experience overall. The grill I was looking at, a Weber Genesis II S-335, was the same price as the big box store, but was assembled, tested, and delivered right onto my porch. Very happy with the value. I ordered it on a Saturday and received (and grilled!) it on a Tuesday. There weren't a ton of floor models which I was hoping to see in order to check out the different Genesis II's, but I guess that can just happen sometimes. Checkout did take a little longer, maybe 20 minutes, as they seemed to be sharing a single computer. However, if you know what you want and can deal with some of the idiosyncrasies of locally owned small businesses (that's what gives them charm, right?) then I would highly suggest checking them out as the value was simply unmatched."

"I purchased an electric fireplace from Hearth and Grill in May 2018. I chose the unit from a catalog and have been completely satisfied with it. The unit essentially sold itself and was every bit as beautiful as the photo. My experience with sales associate Anthony was 100% satisfactory. Recently the unit has been making a bit of a squeaking noise. When I called the store I was told a service call to check the unit would be $129.00 with an additional $60.00 due to the distance to drive to my home in Lebanon. While my unit is still under warranty, only parts would be potentially covered by the manufacturer. Given the cost of the unit and original delivery fee, which came to to just under $1500.00, as well as the fact that the unit is less than 2 years old, I was surprised and disappointed to be looking at these additional costs. I would understand if the unit was older but less than 2 years seems a bit soon to be experiencing issues, especially as it's not used on a regular basis nor is it the main source of heat in the room where it's kept. Feels a bit like not standing behind your merchandise."