O'Charley's Restaurant & Bar

"Order take out from here, service was fast and friendly however steak wasn’t cooked to what I asked for. It’s rare. Very rare, only been here one other time and I enjoyed it so I’ll go back just little sad it wasn’t cooked to what I asked."

"I was given less than 1oz of sauce for four adult sized tenders. That’s about 7ml of liquid per tender. I’m not sure if this is a flaw of the person who poured the sauce, stingy management, or stingy corporate. Regardless, you shouldn’t be wasting your money if this location is going to do paying customers dirty like that. The meal was advertised to come with a sauce. I was able to ration the sauce for two tenders. I couldn’t even taste it, so the sauce became redundant despite being advertised. The chicken was cut very thin and was probably portioned by weight. Frying thin meat is different than frying thick meat. Combined with a thick and crispy breading or crust results in a dry experience. Sauce undoes dry. So now we are talking about a lack of an advertised item, dry food with no remedy due to lack of item, and a bad taste to the food. (See below for more information on the taste) A normal, basic meal deserves its advertised items. To make it worse, I got a fancy, limited time pecan crusted meal. I’m not even upset that the tenders tasted like burnt cardboard. I wouldn’t have even been able to notice how horrible they tasted if I was given an appropriate amount of sauce. I could have attempted to complain and obtain more sauce had I dined in or picked up. Unfortunately, this location offers delivery as an option and customers cannot have the rest of their sauce delivered as a second delivery. That means you get one opportunity to get an order right. If you offer delivery, provide food as advertised. Close down the delivery if you cannot fill a 2oz cup with sauce until you can improve basic skills or policy. Sometimes quantity is the quality when we lack the items included in a meal. This company is far from fine dining, but I don’t think I’m crazy for expecting the bbq sauce that was advertised with the special pecan crusted chicken tenders. 7ml of sauce is not a condiment. It’s not even a seasoning. Raise your price $0.50 if you cannot afford to give sauce with your cardboard chicken tenders. Don’t offer a condiment and pretend to include it. I don’t expect great tasting food from corporate restaurants that have noticeably reduced their quality over the last decade, but I expect to receive more than 7ml of sauce when I order a nugget. FYI, tenders are bigger than nuggets. I honestly eat more than 1oz of sauce. If this location cares to improve, I would suggest 1oz per tender as a normal serving. That means two l, full 2oz cups. Kids get one cup. Adults get two cups. I didn’t even get half of a cup. Do not respond with an offer to give me sauce if I visit again. Just improve for the other people who spend their hard-earned money at your business."

"The food was decent, but it didn't wow me. The stuffed crab stood out with some boldness, literally carrying the platter. The coleslaw was some of the best restaurant slaw that has ever graced my pallet. They served free bread with the meal, which was generous. My server was eager to please. He was polite, attentive, and friendly. However, he did not ask if I was finished before giving me the check. Small oversight, and I get the impression he won't make that mistake again. The restaurant itself was spacious and well kept. It didn't really seem to have a theme. It's almost like being in an ambiance of limbo. This would be a great place for an initial date, not really the way to wow a date but friendly and clean enough to focus on what is most important: each other."

"Everything was awesome. The food was delicious. Service was spot on. Had a really good time on a date with the wife. Highly recommend."

"Simply nasty. They should be ashamed. This is their ‘famous’ Smash Burger Patty Melt with cold limp fries. The burgers are soy and waiting in a pan of hot water waiting to be plated. Nice slice of plastic cheese to complete the insult. The only thing halfway decent were the drinks an and the tortilla chips. Half way because even the chips were stale. What a waste of $65."