Dunkin'

"I was at this location in the drive through. The young lady who took my order and gave me my drinks was wonderful. However, while waiting on my order I heard who I could only presume was the manager or shift lead being very rude and degrading to this particular female staff even after she had apologized for whatever she did twice. He continued to be very loud and talked to her like an animal even though he could see that I was sitting there. I live in the are however will not go back to this Dunkin. Management like this will cost you staff and customers. I hope that staff member finds a better place to work where she will be valued."

"I ordered a large decaf coffee, which was excellent. I ordered a bacon, egg, and cheese croissant, which was also excellent. I initially ordered the snacking bacon. I asked for warm bacon. I don't know anyone who likes greasy cold bacon. I was told they don't have it hot and against policy to warm. So that was removed from my order. No greasy cold bacon for me at this price."

"All the donuts are baked fresh every morning and delivered straight from the bakery to the store. Have a catering event? ~They need 24 hours notice for any (especially large!) custom orders!~ Donuts are -never- reused or set back for use for another day… they are all baked fresh in the middle of the night and delivered in the early AM -every single day-! If there is enough staff, and the need is there, then sometimes the donuts are made directly in-house! This Dunkin has a great team of employees that provided quick, excellent service. Mocha, Ty, Lazabia, Jeremy, John, Henry and Jayden were/are all exceptional employees who went above and beyond for their customers. I know from experience that fast-food work can be very stressful and difficult, especially without proper management. From my own personal experience I know this particular location has had several management changes, and I hope they get it situated soon for the sake of the employees as much as for the sake of the customers. PROTIP: If you’re ever having to wait in a long queue, blame the MANAGEMENT not the employees!!! In general the crew is made up of Hardin Valley locals that love their job and work hard to provide the best Dunkin’ experience they can for their visitors! There is a remodel scheduled for 2024, but I’m sure it will be back and better than before!! (The included photos are pre-remodel!)"

"I frequent here about twice a week and it’s always the same.. no one ever greets anyone. I once waited 5 minutes+ before someone acknowledged me. I also placed a mobile order once and when I arrived after waiting 15 mins I finally asked if one of the bags was mine since they weren’t calling any names out.. it was pushed to me without a word. My food was cold. Yesterday I went through the drive thru and it wasn’t until after she took my payment to tell me it would be a 5 minute wait… which ended up being 9 mins.. I first asked for a refund instead of waiting and she told me I could come back tomorrow with my receipt and ask for another one.. me thinking “I’m just supposed to come back and y’all take me for my word”.. decided to just wait… only to end up with BURNT FOOD. Beyond disappointed.. never had any issues with a single other Dunkin … always ALWAYS this location.. an issues every time and that’s 3 months of going WEEKLY."

"Me and my friend decided a couple days ago to visit Dunkin. We shouldn’t have. It was a mess and it was unorganized! We saw people eating the food, food being dropped on the floor, and just being careless. They never have the food that you want. They didn’t have my glazed donuts, and so they didn’t put my donuts in the box they just put them in the bag and mixed our other donuts and coffee inside if it. We ordered a “Choolotta” however you want to call it we got an iced latte and me and my friend both hate those. The munchkins were hard everywhere! Our drinks tasted horrendous! Never wanna go back because i also. heard workers fighting over inappropriate stuff. I’m disgusted, next time go to Sunago!"