Dairy Queen Grill & Chill

"If you place a mobile or pickup order through the app expect that the staff hasn’t even checked the ticket yet. Also expect to be ignored by 5 employees that don’t want to speak to you even when you’ve been at the counter for an extended period of time. Always horrendous service here."

"I do like to rate high at the places I go eat but I don't know how this Dairy Queen scored 96. I am not a usual customer of this place, but I stopped by for a quick lunch, and while waiting for the food, I used the restroom. This is one of the dirtiest restrooms I've ever seen. The toilet seat is unsanitary and needs improvements. The restaurant kitchen vents have oil dripping down from the stainless steel walls. But yeah, I cannot compare this to Chick-fil-A high standards with the service and cleanliness, but this Dairy Queen is absolutely disappointing. The food was okay. I bought a chicken tender basket, and the tenders were fresh, along with the onion rings, but the fries were stale and not fresh. If there were loyal, dedicated staff to raise the standards of restaurant service, this restaurant would be needed."

"So I hate that this Dairy Queen is horrible because its about the only one in my travels in and around metro Nashville. But there is not much positive to say about it but it was kind of clean. The service reeked of poor management with all the members failing to work in unison and not accomping much of anything when it comes to customer service. They were out of items that people wanted to order. The food was completely tastless and just overall bad. In time when a lot of chains are losing ground to the new players do to drive-thru efficiency and overall good customer service, this franchisee need to take action. Motivate and conquer or else the doors may close."

"The ice cream and other treats are amazing. Don't get the food though. It's overpriced and bland. But it's hard to beat their frosty treats, so I'll keep coming back!"

"I love leaving good reviews, if food is good, service is good, atmosphere is good I’ll leave a good review. If it’s lacking then I feel obligated to share as well. We decided late, around 9:30 (closes is 10:30) to get some blizzards, with extra toppings, after about 10 minutes first blizzard comes out, tasted kind of weird, maybe chemically. Then asked to move forward waited another 10 plus minutes for the second one to come out and we were told that they had to wait for ice cream to freeze since they were already shut down for the day. Again it was at-least 45 min before closing, and we were still waiting for the 3rd. The car behind us did receive a big box through the window that had to be put in the trunk which was weird and I’m not talking an ice cream cake box I’m talking like a brown moving box. Anyway, will not be going back. We will be trying Andy’s the next block over soon. I will let you know how they do."