Papa Johns Pizza 830 Nissan Drive, Smyrna, TN 37167

"The Pizza was hot and very tasty. The service was great, not a long wait at all. The staff was very friendly and helpful."

"I went in for pick up and they wouldn't break a 100 dollar bill. Told me to go break it at Wal Mart and come back. So I used a card. Pizza was supposed to be half pepperoni and other half green olives and pineapple. Got it home and it was all pepperoni and 3 slices olive and and pineapple. The staf had no personality and they all looked dirty.ill take my business to almaville papa johns. Y'all are nasty."

"I ordered a pizza and wings online for pickup...My wings looked like they were just reheated because they were burned ...No apologies for the terrible chicken. The counter person had no personality , he never greeted me nor did he even smiled...First time there and last time ..."

"ordered online and it said 32 - 42 minutes and i live close. took an hour to get here though it was out the oven for at least 25 minutes before it went out for delivery. so it is cold. simple order. LIGHT cheese, pepperoni and salami. there is so much cheese on top and it was barely melted so when i tried to take some off it just came off in clumps. now i remember why i don't order from here anymore. waste of my hard earned money. a tortinos woulda been better."

"I usually let things pass.....not this! I going to call corporate as well as write this posting. 1.Let's start with the pizza it looked as if it rolled around it the back seat of the drive's car. 2. I called the location and asked for the manager (BIG MISTAKE) Alexis stated she was the manager, I explained to her what the pizza looked like, she told me I don't think the driver would do anything to it. 3. I asked if I could send her some pics.(No!) She asked for the delivery address and told me looks as if I get pizza and only pay the delivery fee. Since she went there..miss smart self! If I am able to use points all the time that means I order a lot (common sense miss manager) 4. So, instead of just saying I apologize about the way the pizza was delivered she wants to tell me and my purchase history which is not the point (miss manager) I never asked for anything. Oh yeah, It was burnt as well! And Alexis also stated when I told her I was going reach out to the GM and Corp. she would give me the number...Don't have a Excellent Customer Service 101 1.Listen 2. Apologize 3. Offer something 4.Solution : A company CAN'T fix a problem if it is never addressed. It is a shame that Amy the General Manager is away and small things like this happen. She may need to be re-trained in customer service! And yes I'm going to add pics everyone can see the proof. And it is sad that I was mistreated over a pizza.....Thank you I will go hungry next time!"