Marco's Pizza

"The store manager at the Smyrna, TN location opted for poor customer service. My husband ordered two subs and specifically asked for extra Italian dressing. After he got home, he realized that they didn't put any dressing on them, so he went back up there to ask for his extra dressing, and was denied service. The lady counting the money said that they were closed even though it was 11:10 and the website said they don't close until 12:00am. Given that these two subs totaled in $27.15 we expect everything to be on there as requested, and for any mistakes on the employees end to be rectified promptly upon us bringing it to their attention. I am disappointed in how this was handled because we are loyal customers. It's really the little things that will help with customer retention. We really would like our money back thanks to your manager and her nasty attitude."

"This is the second time my order was wrong. Ordered a small deluxe with extra mushrooms and black olives, all I got was the black olives and mushrooms. I love their pizza when they can make it right!"

"I ordered a pizza and had them make their cheesy bread into a pizza and no problem then the second time I ordered it it was all screwed up had sauce on it and everything it was basically a cheese pizza I called and the woman said I’ll put it in the computer so u can get a free one next time we’ll guess what they had no record of it so not a big deal but the manager said they don’t have a cheesy bread pizza I understand that and she refused to even try to figure it out then asked do you want to tip your driver lol not that it’s the driver fault but I said yeah I’ll tip the driver (don’t order the cheesy bread pizza lol) she didn’t get it she again said do u want to tip your driver. What is wrong with these kids these days absolutely no people skills."

"When this store first opened i was a loyal, at least weekly customer. Over time, the presentation as well as the taste started to diminish. I took a break from Marcos thinking that I may be burned out. Three months later I give the same store a chance only to be disappointed once again. I haven't gone to any other stores within the franchise to compare quality but this is not what I was introduced to."

"Wow!!! They have amazing pizza!! I don't like many pizza places. Very picky abt my pizza. But dayumm it was so good! Quick service, ez to order online.. XL pizza is huge. Would've given 5 stars if it wasn't so pricey.."