Charleys Cheesesteaks 1800 Galleria Boulevard, Franklin, TN 37067

"Fairly average fast-food restaurant. It's pricey, but you get a large cheese steak and lots of fries."

"Ordered online. They said they were still fixing it he thought. Got my food got back to work. Didn’t even have my fries or my sandwich made correctly. Guy was rude about giving me the fries I paid for."

"At 2:35p I placed an order for pickup at 3pm. Walked up to the restaurant line around 2:55pm and said I'm here to pick up my order. The manager proceeded to argue with me about how he didn't have the order in the system and basically told me to get lost. I showed him the receipt online, showed him the receipt in my email and he still maintained that "he didn't have anything to do with the app" and that I "needed to call the number at the bottom of the receipt." The number at the bottom of the receipt was to his establishment and I didn't place the order on an app. After he embarrassed me in front of the food court by arguing with me and basically accusing me of scamming him, the order pops up on his screen. No apology, no offer for the horrible service I received. Nothing. Just won't be back and its sad because I liked this place."

"As a Mall Rat of the '00s, I can say for sure that Charley's is a mall staple and a mall just isn't a mall without one. Today I had the Old School Chicken Cheesesteak w/Jalepenos, Banana Peppers, Hot Pepper Relish, and Extra Sautéed Onions. I also order some fries and sprinkled them with the seasoning shaker."

"While I am a fan of the food, I'm not a fan of the service. I placed an online order, and when I arrived at the shop the order had not been fulfilled. I tried to call before hand, and the line was disconnected. The clerks were not very helpful, and basically said they don't check their online system. My response was "how can you not check an online system that you utilized"? I was thoroughly upset, and I think they need to develop better customer service skills."