Sbarro

"If you have allergies, stay away. My son is allergic to beef, so we asked for the very simple and reasonable accommodation of using a clean set of tongs to pick up the slice of cheese pizza for him. The dude working just wiped the tongs with a napkin as if that was sufficient. If they’re this flippant about a known allergy, I can’t imagine they take food safety seriously in any capacity."

"Worst Ziti I have ever had. It was tough and hard to chew and had no flavor. I spit out my second bite and threw the meal in the trash."

"The cheese was not gooey. It actually seemed like it had flour or cornstarch in it. I remember this pizza as a child and it was nothing like it. Times change and so did their pizza."

"A picture is worth a thousand words. See the photos of the pizza they charged me $23 for and asked why i was charged by the slice rather then $14 for a large pizza. Horrible! Unfortunately, photos don't reflect unfriendly customer service. Used to like the large thin crust from Sbarro's 10, 20, 30 years ago. It's gone downhill to the point where I will not be returning again! I also wanted to mention I selected four slices of pepperoni and four slices of cheese so they could simply reheat them and I could get home cuz I was in a hurry with my daughters. Instead they decided to bake me an entire new pizza and have me wait when I told them I didn't want them to do that. Didn't take 8 minutes like they said it took 35 minutes because they burnt the first one. After I asked if I could simply take four slices that are already made and I'll reheat them when I get home she insisted no no no I'll make another Pizza so I waited even longer with an impatient seven year old and hungry 11 year old. What a disappointment! What a horrendous Pizza I received. He asked me to contact customer service. Why should I bother? They need to retrain their staff or replace them. Reached out to customer service. They simply stated "Thanks for letting us no" Sbarro CSR you can find me all over the internet. Reach out to me and provide me with a replacement large pizza. I was in the Cool Srpings Mall yesterday and walked by Sbarro. Ordered a slice and large $14 pizza to go. It was much better. Crispy and the new staff were great! Huge improvement! I've changed my rating from 1 to 2 stars and will post 5 stars and remove the pictures since they no longer reflect the quality of your product currently."

"Extremely overpriced and not worth the money! We ordered sandwiches and we're very unimpressed. The sandwiches are mostly bread. They literally had almost nothing on them. Skimpy is putting it mildly. I couldn't eat my philly cheesesteak because it had mushrooms and I am allergic. I've never even seen a philly cheesesteak that had mushrooms before....ever. I went to the counter to get something I could eat and when I was telling the man at the counter about not being able to eat it because of my allergy and before I could get another word out he opened the register and said here's your money back and practically threw it at me. We'll never eat here again and this place really needs to work on having a counter employee who has customer service skills. The man who was here when we visited was rude and just didn't care. Also, their menu doesn't tell you what's on the sandwiches at all. It just says the name and the prices. No description at all. If they had a description I wouldn't have ordered the cheesesteak I would have ordered something else. Go somewhere else and eat and spend your money where they appreciate your business."