Arby's

"business address 1130 Murfreesboro Rd, Franklin Stan 37064 restaurant No. 00121 I came to this business because I like the food but what was my surprise that this person in the photo, his attention was very derogatory and discriminatory and when I received the food it came all cold and the potatoes were like reluctantly sorry for the business because These types of employees run to customers."

"Normally, I'm a huge fan of Arby's, but today, Franklin Arby's ruined it for me. The enormous girl taking my order was rude and pushy about ordering, she was rude at the window and looked at me as if she was disgusted that I came there to get lunch. The food was cold overall. My sandwich looked like a 6 year old assembled it. I was never once asked if I needed any additional sauces and when I asked for Arby's sauce, that same girl looked at me with disgust yet again for even asking for sauce that wasn't already in the bag."

"Waiting an hour to cancel a DoorDash order you refused to fullfill as everything else is closing for the night is just wrong. I ordered an entire hour before closing and the app says you can order until 10:30… Do better. Now I’m out the $35 for up to 5 days AND everything is closed. Thanks…"

"I went to this location today. Went through the drive thru. Got halfway back to work & realized I had the wrong order. Went back to the Arby’s & told them the situation. I never received an apology nor any additional feedback. I did end up getting my correct order. I overheard the staff saying “we have another customer with the wrong food”. Almost like it was a common theme. I will never go back to this Arby’s again. The food was good but not worth the trouble. Their service sucks!"

"Got a buffalo chicken sandwich meal for lunch. I forgot to take a picture of it. It was well made and delicious though. The drive through was not too slow and we ordered a lot of food too. I had a routine experience today and will likely go back again. I will say that while this store can sometimes be slow, everything is always super fresh. Anything like fries or cheese sticks are always hot out of the fryer. Worth the wait."