Jet's Pizza

"Great pizza, cooked exactly to order and super friendly/professional service. As an aside - I had lots of difficulty ordering online and via the app. Couldn't get to a secure payment option on either. So had to call the store to order."

"This Jet's pizza has always had great service. They are super happy and are pleasant with anyone who comes into the store. We've had large orders and wait related to the amount of pizza ordered. We've always had the best experiences and enjoy the food! The managers, male and female, are always smiling and truly enjoy "feeding" people. If you want good food, great service, and an all-around fun experience, order from this Jets. They are a great group of folks!"

"We order every weekend online and usually have a fantastic experience; however, last night was different. Delivery was more than 25 mins past the scheduled time of nearly an hour. Store was unhelpful, when we called wondering about our pizza. When it finally arrived, it was undercooked, we did try and finish cooking. We realized our two dessert pizzas were not delivered. We called the store, again, and their attitude was “whatever.” They did credit those to our account. Unfortunately, my half of the pizza had hamburger on it, and I was up the entire night sick. I called the store today and got a manager (female), and explained to her the entire experience. She was rude and like “what would you like us to do?” She never once said I apologize. She said that they had no staff, they do not have time to call if delivery is going to be nearly 30 mins late, and what did I expect it was a Friday night. She also said - you are the people that want your pizza well done on the bottom and send instructions to not overcook the brownie. I said yes — she said those are frozen - which had nothing to do with the reason I called. Her attitude was absolutely the worst and disappointing. I told her we always have a great experience, but an extremely long delivery time, two items missing, an undercooked pizza, and my being up all night sick just didn’t hit the mark. She said — what do you want me to do… I finally said, “Well, I guess refunding my $50 order would be a start.” Just very disappointing experience- the attitude she gave was the worst. As I work in customer service every day, all she had to say was, “I am really sorry you had a bad experience, please let us try and make this right. We will refund your order and make sure your next order is correct.” But she didn’t - she added to the bad experience. Sadly, it may be time to look for another pizza place…"

"Pizza was fire, but not cheap. 6 pizza’s was $140 delivered, before tip. Still, for a cheat day, hard to beat. Bbq chicken and “Turbo” crust on all are the standouts."

"We usually LOVE Jet's pizza, when we lived in east Nashville. This particular Franklin location needs some work. Here are pics of last night's dinner. The driver was ok with handing us this and felt it was an acceptable delivery. When we called the store, they don't do refunds or credits. Just offered to send out another pizza, complete with a 40 min wait. No thanks. Also, was disappointed in the pizza itself. Oddly lacked flavor and the thin crust was stiff, but chewy... Wont be ordering Jet's in Franklin again."