Sal's Family Pizza (Franklin)

"Won’t be back. Tonight was the final straw for inconsistent food and sub-par service. We’ve been going at least once a month for years. The food is a “4 / 5” most times, but we’ve had plenty of “2 / 5”. The service ranges 0 - 3, but it seems worse lately. We kept going to “support local” despite inconsistency and them starting to charge extra for credit cards. Tonight they informed us that the only size pizza for dine-in is 14” (we usually get an 18” for the family). They claim because an 18” pizza fell on a kid they only do 14” pizza for dine-in. So now we have to get two 14” pizzas (28” of pizza surface area seems to be more of a risk than 18”, but I’m no physicist). After taking our order, which also included two slices, he came back and said they don’t do slices for dinner anymore either. They had multiple individual slices in the case when we walked in. They had a couple opportunities to address concerns tonight, but the manager decided to come out of the back after we paid for drinks and garlic knots “Pizza fell on a kid” and “we don’t sell slices at dinner anymore” sounds like they’re trying to jam up the $ per guest. Good luck with that."

"My favorite local pizza place. NY style. Calzone and chicken parm were delicious. A family favorite."

"We have heard many good things about Sals and decided to try it. All of the staff was extremely friendly and welcoming. We did not have to wait on any refills and the food came out fairly quickly. The food however was not worth the price. $16 for a lasagna that was nothing but a small dish of sauce and cheese and maybe one lasagna noodle inside was very disappointing. My spouse ordered a calzone with just cheese and pepperoni. His portion was very large but the calzone consisted of mostly cheese and bread, there was very little pepperoni inside as you can see all of the cheese in a pile came from one cut slice of the calzone. The mozzarella sticks we ordered as the appetizer were the best part of the meal. We ate as much as we could as we had not eaten anything all day and were very hungry and didn’t want to have to send anything back. I hope to have a better experience in the future should we decide to try them again"

"Normally I’m a fan of Sal’s pizza but lately it’s been more 50/50. Tonight was the worst I’ve seen it. My order on takeout was a medium supreme cooked well done. Came to $24. This is what I came home to. A misshaped pizza crushed into the box was the first thing. Second is the fact that well done should be a crispier crust and undercarriage. It wasn’t. For the price you charge this seriously needs to get better."