Domino's Pizza

"Ordered pick up a few minutes before 10pm while at work, planning to time my break to when the pizza was ready for pick up. The tracker indicated my pizza was ready for pick up at 1008pm. I arrived at 1015. Waited in the drive thru line approx 10 minutes. The car ahead of me rcv'd their order and left. Staff came and took my money and said he'd be right back with the order. Approx 10 minutes goes by and it appears that this staff member was making a pizza. Surely it's not my pizza that was supposed to be ready... yup, it was the pizza I ordered and was told was ready for pickup over 30 minutes ago. He comes back to the window and states 'its almost ready, park up front and I'll bring it out to you' approx 10 minutes later he brings out my order. The pizza was spectacular, obviously this was his way of apologizing for the inconvenience. However I rcv'd no actual apology (which goes a long way) or explanation as to why my pizza wasn't ready when I arrived. The young man was alone in the building, so slow service is totally understandable but having the tracker system indicate the order was done when it was not, the staff member not explaining he was just now making my pizza, and the lack of apology of any kind is unacceptable. This caused me to be 20 minutes late returning to work, which I got in trouble for AND I wasn't able to eat until my next break, hours later."

"Ordered while at work, timing my lunch break to begin when pizza tracker told me the order was ready. When it was ready I left to pick up. 7 minutes later I'm at the window. The young man took my money and says 'I'll be right back with that. I sat in the drive thru line for approx 10-15 min after paying. Staff finally came back to the window and stated 'it's almost ready if you'll go park in the front I'll bring it out to you' He was just starting my pizza! I waited another 10-15 minutes and he brought my pizza out. He did make a spectacular pizza, obviously to make up for the wait, was polite and respectful- but there was no apology (which goes a long way) and pizza tracker never should have showed as ready when it had not even been started. Because of this I was late returning to work and used up my entire break meaning I was unable to eat until my next break, hours later."

"I ordered from her bc it’s literally in walking distance of my home. They still didn’t bring my entire order and the pizza was cold but worst of all trying to call them they put me on hold for over 30 minutes. Won’t be ordering from here again, bad service"

"Do yourself a favor and steer clear. Big difference between Parmesan-garlic sauce and Alfredo sauce. After pulling up to the pickup window and having a strong smell of marijuana coming from inside the store, and being greeted by a glassy-eyed worker clearly under the influence, I know why my order was wrong. Completed a survey to note my dissatisfaction, but of course, no follow up."

"Just wanted to give a HUGE Shout out to Ben for donating all of these wonderful pizzas to our Franklin Cowboy Football Players and Cheerleaders. They crushed them and they were perfect! Thank you again!! GO COWBOYS!!"