McDonald's,

1003 Village Plains Blvd, Franklin, TN 37064, United States

"Wow….. I thought most McDonald’s had horrible customer service but this place absolutely takes the cake. Was the only person in the whole line, pulled up to the window. I go to the second window and I’m literally waiting 25 minutes to get my food even though I’m the only one in line. I can see a guy walking around as slow as humanly possible. He eventually opens the window, puts the bag outside the window, hands it to me, and shuts the door. Not a single word, bro looked absolutely miserable. McDonald’s, either hire people who can do a decent job, or start paying people more. Honestly it was more depressing than anything. These guys must really hate their jobs. Very sad. But at the same time the way I was raised you always greet a customer, and if you care you’ll maybe smile. But no. Will not be returning here. What a dump. Y’all should be ashamed, truly. UPDATE, just found a huge hair in my burger, will be in talks with the health department in the morning, hopefully this place will be shut down. I’m absolutely disgusted. SECOND UPDATE, the woman was actually very helpful and she refunded my money and actually personally cooked my order, which I really appreciate. That cook though, fire him immediately before he gets someone sick! THIRD UPDATE I officially have food poisoning this morning. DO NOT EAT HERE THIS PLACE IS GOING TO GET SOMEONE EXTREMELY SICK."

"It's a McDonald's review. Food is ok, staff are rude, prices are too high. Sons happy meal was ice cold. Pretty sure they grabbed a box that had been sitting on the counter for a while. They fixed the issue with freshly cooked food."

"Ordered fries and a drink sat there for 5 min while this employee was on their phone. Ridiculous"

"We stopped in mid day while traveling for a quick bite and the restaurant was pretty slow. Nobody in line, but there were a few tables with guests. No one in the drive through. The restaurant was fairly clean, but the service was just awful. We are a family of 4. We got some nuggets, a McRib and 2 double cheeseburgers and some drinks. Nearly 20 minutes to get our food. The food was good, but there was a clear lack of direction in the kitchen. Not the worst place I've been, but it was a waste of time for sure."

"Once they forgot to put the meat in my hamburger... Complained and they offered to give me a new hamburger the next time I came in... Gee thanks... I get the hamburger I already paid for... Forget the fact you ruined my lunch. Today they put lettuce tomato onion and mayo on 2 double cheese burgers... Leaving off the 2nd piece of cheese and pickles... When I didn't customize the burgers at all... Aka ruined it. Sent in customer feedback and got an apology... From the "customer service" manager Janine Jerrel... An apology doesn't give the money you stole back. Not sure why I thought they might get an order right or care about fixing it cause they don't."