Electronic Express Corporate Office

"Well what can I say? Judging by the reviews, I thought everything would be bad, but! I arrived a day early, they accepted me, gave me the door and 10 minutes later they started unloading me. The staff is very friendly. Thank you very much to the staff for valuing our time⭐⭐⭐⭐⭐"

"Terrible terrible terrible supposed to have my refrigerator delivered between 7:00 a.m. till 10:00 a.m. call them at 11:00 a.m. they said that the truck had broke down and that they would be there between 5 and 6:00 p.m. no response call them back again at 6:30 p.m. they still haven't deliver my refrigerator they call me at 8:30pm tonight and said they would be there delivered my refrigerator they have poor customer service this is not fair"

"When we are rating an online commerce company what do we expect in 2023? You expect the inventory to match your order and you expect to be able to accurately track your delivery. I had issues with both of these so I can't rate them well. My first order which fit my desired delivery window was canceled because they didn't have anymore in stock. That one appeared to be planned for delivery with UPS which has accurate simple and timely delivery processes. I then ordered the next size up in the same model as a replacement since the first order was canceled several days after making the original order but this time they used a smaller freight company rather than a typical shipper. It makes issues. The systems don't sync well so delays in the shipper receiving the order generates cancelation notifications in the tracking system. With my history with this company this added to the confusion and I had to reach out to the seller to clear up the confusion. Mind you this entire time my card has holds for the amount of these TVs meaning I can't buy anything else from a different seller instead. The benefit of a smaller seller and smaller shipper should be their flexibility. The shipping company operates more flexible which should be a benefit but this seller doesn't so there's no benefits and only poor service from thenlimitations of small companies. The shipping company is open to accomodating customers but without the seller's cooperation their hands are tied. So I will be waiting 5 additional days (after a slow confusing delivery process compared to other competitors) to get my delivery which is in a nearby facility which the seller won't approve for me to pickup from the freight location after already being later than I originally planned since they canceled my first order due to their flawed inventory system and have a slower delivery time than the larger delivery companies. Their customer service has been very polite and responsive in my experience so my issues is more with their systems and policies. I chose this option because I already have NewEgg financing. In retrospect I should have just gotten the newer model from another retailer that would have delivered it cheaper within 2days of my original order without the drama... You probably should choose another option instead of using this seller. This seller falls short of modern e-commerce expectations."

"I’m over this company and the rudeness with their delivery agents. Glenn Wayland more specifically. On 7/11 I went to the store in Decatur, al and received the best customer service to where I purchased 4 appliances (refrigerator, microwave, stove, and dishwasher) the install was done on 7/14. I contacted the company on 7/18 informing them of the dishwasher not functioning. I was then scheduled for an appointment on 7/22. The morning of 7/22 I realized they hadn’t called nor text to confirm said appointment so I contacted them at 9:13 am 7/22 where the agent confirmed I had an afternoon appointment scheduled. After sitting home and waiting all day at 4:14 I received a text regarding an appointment for 7/23 which conflicts with my schedule. I called in to the corporate office and spoke with Glenn whom informed me they were unable to keep said appointment and showed no record of the appointment and informed me that the next available appointment would be 7/27. This will now make 13 days that I will have gone without being able to utilize my brand new appliance. Glenn offered No form of apology, no offer of anything for the inconvenience, and was completely argumentative. I’m very dissatisfied with the level of customer service I’ve received!"