Firestone Complete Auto Care

"Within an hour of me calling I arrived, my new tires and all paperwork was ready. They pulled my car in to put new tires on within 15 minutes. Very fair on prices. Very happy I had it handled and on my way."

"Cheyenne & Jessie were amazing! I arrived right at closing time after hitting something in the middle of the road at dark busting my tire. They were both very kind and did not act off at all, that it would require them to stay late. They both jumped into action, made me feel welcomed, and got me a new tire on my car and out the door in a half hour. Amazing customer service! In a world that is lacking customer service everywhere, this was a shining moment!"

"I took my vehicle in to get the tires balanced and rotated. After picking up my car and leaving I noticed that my Low Tire pressure light was on. When I took it back the person at the front desk said to pull into the bay and she would check my tire pressure. As suspected all 4 of my tires were low. The weight in my tires is supposed to be 35lbs.. she said that all 4 of my tires were 27lbs or less. I asked her if when getting my tires balanced and rotated that they would make sure that all tires have enough air in them. She stated this was part of the process and should have been done at that time. She filled them up as they should have been and I went on my way. I feel like this should have been done at the time of my balance and rotation so I wouldnt have had to return back just to get them refilled."

"Dropped the truck off at 9:50 for our 10am appointment. Called back at 1:15 for an update and they said we were next. Drove up there at 2 and the truck still hadn’t moved. My husband went in to get his keys and as he did they pull his truck in and say it will be just 45 more minutes. Nope! Asked for the keys and left. This isn’t the first time. We always make appointments and we always wait for 4 or more hours for the vehicles to be be done. They said they were behind from the day before but we were not advised this when we dropped the truck off."

"It does not matter if you have an appointment or not - they are so poorly managed with their workload and scheduling that you will not hear about your car for hours with sometimes them assuming you can leave your car overnight. Their communication skills are not great and more than once we have left a car there all day with no communication unless we call. They will eventually get the job done but not in an effective time frame. We just got our keys from them and will not be back after leaving the shop after making an appointment and them thinking, without asking us, if we could leave the vehicle. We will find somewhere else and not recommend them to anyone."