Friendly Stitches Sew & Vac Inc. 2135 63rd Street, Downers Grove, IL 60516

"Friendly, helpful and knowledgeable staff. If they don’t have it, they can get it. If it’s broken, they can fix it. Highly recommended."

"I enjoy .y time at Friendly Stitches sewing classes. The teachers are very knowledgeable and funny to be around. The Brother sewing machine are great too."

"The absolute best customer service. Ellen solved an issue with my brother LB 6800 Sewing machine…quickly and efficiently Thanks again! I highly recommend friendly Stiches Sew & Vac Inc."

"Never Been Treated So Rudely! I took my Singer heavy duty in because timing was off, sewed almost 500 masks in the first 3 months owning it so I worked it hard. The moment I walked in I was treated rudely. They started by telling me I bought and awful machine and I should just return it. I couldn't and they were the only place near me taking machine repairs so I left it with them. It took awhile to get back, which I knew it would with it being the second year of the pandemic. Once it was time to pick it up almost 2 months later. Not once, not twice, but three times, in the span of 2 days, did they call me and complain about having to work on my machine. They accused me of having someone look at it before them, which I don't think is a crime. Leaving a 5 minute voicemail to say how horrible my machine was to work with and fix. When I went to pick it up I AGAIN had to hear about much of a bad machine I had and how much of a hassle the service I was paying them for was. So I expect this huge up charge for extra labor from the $100 dollar starting price. After the complaining from the whole shop it was only $20 worth of extra work. When leaving after paying the woman said ok bye comeback when you want to buy a real machine. Then I get home to fide out they didn't put it back together correctly! There are plastic pieces sticking out where there supposed to be inside the machine. I feel judging your customers and putting them down isn't very professional what so ever. I'll drive an extra hour anywhere then go back and be treated like I suck as a human and crafter."

"I usually do not write reviews and definitely not bad reviews but customers need to know. I have been taking my Brother sewing/embroidery machine here for the last few years and the service has been fair. December 2018 I took my machine in for a tune up and repairs. It worked fine for a few days then stopped working. First repair cost me around $180. Second time they fixed it and it worked for about two weeks. Brought it in again and it cost me another $70 because it was "unrelated problem". Sewing machine froze up and was not working again after a little over a week. I brought it in to Thimbles in Lockport. The repairs were done for $120 with a 90 day guarantee. It runs better than ever. I contacted Friendly Stitches because I felt I should get my money back. They stubbornly said they fixed it correctly even after I stated that the repair man said there were many overlooked problems that were the reason why my machine did not work. I was unable to use my machine for over two months because of three trips to this place to fix it. Don't take your machine here. It won't be fixed and it will cost a bundle."