Lost Pines Toyota 806 State Highway 71, Bastrop, TX 78602

"If I could I would fight everyone in this dealership. They check every box on the sleazy car dealership list. They have almost gotten me killed on one occasion and they were like "Oops one of our techs must have bumped off your air intake." For the layman that part can cause your car to shut off while driving. They didn't apologize or anything so that's pretty cool. One time before I gave up on this place they told me they would get my maintenance done before close and when I showed up at closing looking for my keys not only was it not done but nobody knew where my car/keys were. When I got mad (I'm not proud of that one I dont like yelling at people in the service industry) one of the moose knuckles I dealt with told me i needed to watch myself. Oh I also work in a tire shop and they told me my tread was at 2/32 and needed to be changed. When I went to work to measure that for myself they were at 3-4/32 which may not seem huge but is the difference between being able to safely repair/rotate and balance the tire. So I'm an idiot for trying to work with them so often but they are quite simply one of the worst businesses I've ever dealt with. And yes I would actually fight them if I thought any of them had the spine for it."

"If you expect great customer care at the service dept you will not find it here. I brought my car in to repair a tire. The adviser didn't want to listen to me about the extended tire care that I have. Then he minimized what I was trying to tell him. So this guy had me waiting endlessly. I noticed that Mr. D. W. was more attentive and polite to other customers. Not going there again even though I drive a Toyota still under warranty."

"I have serviced my car at the dealership for the last few years and have always noticed the customer service one of their sales guys has always had. So when it was time to purchase a vehicle, I specifically requested Quince. He contacted me and was so polite, professional, and provided excellent customer service just as I expected. I did not feel like he was wasting my time nor was he pushy like previous sales people at other dealerships. I appreciated his honesty and transparency. The excellent customer service did not end there, when I got to the finance department Caitlin was just as kind and courteous. I would definitely purchase another vehicle with their team in the future and highly recommend anyone do the same! Thank you Quince & Caitlin for exceptional service!"

"Went to window shop and get a guesstimate on trade in. Got a decent wholesale offer and great insight on my next vehicle stats. Best place in Texas to feel at home with no hidden agenda. Charlie is superior as a sales pro, with confidence not gimmicks, and has provided excellent sales assistance for years."

"After a good experience buying a car here four years ago I came back and bought another car. The service was good, but I had to do my own research on the car I wanted since the sales guy didn't know much at all. Workers here are friendly and the place was clean."