Payne Brothers Firearms

"The attention was good. They made me pay in advance. For some reason the background check arrived incorrectly. They made me pay a restocking fee and it was only a two-day wait. I think they should not make you pay in advance until they know that everything is in order"

"I have been shopping at Payne Brothers Firearms for years. They helped my with a suppressor purchase and the ATF Eform website ended up going down. When it came back up they were trying to submit my application for days often late into the night at 2 and 3am. They did not stop until it was submitted and kept in communication the whole way. I can not recommend them enough!!!"

"This place is awesome! I had driven by this place multiple times when I would eat at Texas Tradition (in the same parking lot). I finally made it in today. The store is really nice but the people are even better! My first time in the store, one of the owners, Kevin, introduced himself. He was really kind to me and my kids that were in the store with me. I also met CJ and Mitch. Both were extremely helpful and friendly! Overall, this will be my preferred place to go in Katy for any firearm or ammo needs!"

"This is exactly the kind of shop that has the personnel and expertise like you’d see like “back in the good old days!” People in there are on a first name basis with customers and act like friends…. this is where you go to be treated right. I had a couple of guns cerekaoted and put together by another shop recently. I needed a particular piece to complete the build so I stopped in Payne Bros. to try and find the part. Mitch, the gunsmith came out and asked questions about the gun build and showed me pieces that were put together incorrectly. For no charge, he made some adjustments to both guns to make them safe to fire. No charge! He wanted me to be safe even though he didn’t charge me for it. That’s customer service! We discussed some future ideas and i bought a few other parts i wanted as they have a good selection of merchandise. Everyone was super friendly and helpful and i never felt pressured or scared to ask questions. From my interactions and watching other customer interactions, these guys truly love what they do and what their customers to be happy. My gunsmith work and parts purchasing has found a good home at Payne Bros.!"

"Hats off to Aaron!! My wife and I came here looking for something for her and Aaron and his team members made us feel really good! The positive attitude, energy and sense of humor went a long way for us! We felt welcomed the second we step foot in the store, even my wife said it made her feel “like home” with how comfortable they made her feel! They have a super wide selection in the store of whatever you want, from big brands like BCM to smaller companies! And they’ll order anything you want, PLUS, their prices are extremely cheaper than anywhere else! They also have beautiful gunsmith work and the prices are seriously killer! Overall, I can’t say enough GREAT things about this store! We have been to dozens and dozens, and NEVER have we loved a store more than this one!! Aaron, thank you a thousand times to you and your staff!! THIS is how great customer service and making your clients feel welcomed SHOULD be!!"