Once Upon A Child Katy

"I have bought plenty of items from this store but most recently I went and purchased about 5 items with clearance tags on them. At the end of the transaction the cashier asked if I wanted to use my 15% coupon that I had on my account, said sure. Received the receipt and thought, "man that was more than I thought it would be". Get to the car and look over the receipt, my 15% off was taken off the original price not a "clearance" price. I return the next day and ask about it bc if I go to a store and purchase something on clearance, the price is significantly lower than the original price. I am told I should have gotten 20% off but because I used my percentage I had earned i only got 15%off, and pretty much they couldn't help me. Never did the cashier say one discount would void the other. Seems dishonest, I opted to just return, but they couldn't put my 15% off back onto my account. If an item had a clearance tag it should not be ringing up regular price!"

"*extremely Prejudice. I would find another location to shop at. The manager had the audacity to low balmy way below fair value gave me sixteen dollars for 3 items that retail combined over $300 the listed all items separately for quadruple the price each. One of the items alone I was offered $30 3 months ago at the same location now, right before Christmas. When people are actually trying to buy things, it is significantly less for some reason and it's in the same exact condition."

"Whatever the wait time is for a buy just quadruple it. Went in fairly early and was told 25-35 minutes. Waited around then went and grabbed a bite to eat. Finally after 2 hours they still weren’t done. People who checked in behind me had already been helped. I finally told them to pack up my stuff and I’ll go elsewhere."

"I went yesterday to see if I could find my son a jacket and it’s so over stocked and some items look very worn out… Also looks very unorganized in there it used to be so nice and clean. I also checked some of the toddler size shoe bins and some shoes had dry rot or holes in them."

"Horrible experience! I know (8/27/23) summer is over getting ready for fall. But I asked for any life jackets a lady in a pink shirt (That's not in the picture below, she had stepped away.) she told me they all were put up in storage for next year. I asked her well there's one in the box beside you. Can I look at that one please. She said yes. I told her I want to buy and she said ok. I asked if I can look in the box for more, she immediately said no there's none in there. She didn't even look and clearly she didn't even know there was one on top before I asked for it. As I'm walking out with my purchase I see 2 more that someone dropped off. My husband asked are these ready to sell because I want to buy them(there was 2 of them). She said no you can't buy them and they aren't ready. What kind of sales person is that. It's really not that hard to price tag it. I didn't mind waiting for her to do it either. I wasn't rude or disrespectful to anyone either. It seem like most of the employees didn't want to help me and really don't want to do there job properly. I've been in sales before and I don't feel like they did a very good job. Only one lady there seem nice because she greeted us when we walked in and asked if we needed any help. I would have gone to her first with my problem but she was busy helping someone with a drop off and someone else with something else. Other then that greeter with braids none of the employees were nice, didn't have a smile,weren't really approachable, and seem like they didn't want to be there."