Just In Time Pool & Spa 148 Eisenhower Lane North, Lombard, IL 60148

"If I can give this company a 0 star I would. I’ve been their clients for years but I was never treated as a loyal customer. Since early March, I have contacted them about starting up the hot tub, there were so many promised date/appointment booked but always ended up cancellation. It’s almost the 2nd week of October, my hot tub starting service is not happening. Please don’t hire this company!"

"Individual that answered the phone was extremely rude. I asked about above ground liner replacement (website states it's a service they provide) and all Kathy (person who answered the phone) would say is "we do not." I mentioned the website and asked additional question all she would say is "we do not" in a very rude manner."

"My spa froze and wasn’t working properly. Had an error message. To their credit they came immediately to give me a quote. The quote was expensive, replacing lots of parts, but I figured I had to do it to get the spa working. THANK GOODNESS I GOT A SECOND OPINION. The next day another company came out so o could compare prices. They tested it and said everything was working fine. The error cleared and it has worked perfectly ever since. I came incredibly close to spending thousands on totally unnecessary repairs based on Thai companies estimate. I don’t know how they can be so wrong honestly."

"We were scheduled to have our pool open by my sons birthday, which happens to be Memorial Day weekend. They never showed. I call today only to be told that no appointment was made last year when they closed the pool. I told the lady that I spoke to them last September and she said well there are no notes. Maybe I just imagined the conversation last year. If you need dependability, please don’t look here. I’m only days away from our sons pool party….. with no open pool. This really stinks for us.."

"In November, we realized that our hot tub wasn't heating up. It was no longer under warranty and was the first time we'd ever had an issue. I contacted Just In Time and from the beginning, the service Cassie gave me was great. Even with the beginning of hot tub busy season and supply chain shortages, our hot tub was fixed very quickly. It wasn't cheap, but I do feel the price was fair for what we got. Once it was fixed and we filled the tub, we realized there was an issue with one of the jets. I was informed this was a common issue and the next morning a tech was out to fix it. Our hot tub has not worked this well and been this nice since we first got it 4 years ago. We will certainly be using Just in Time again."