SureStay Plus By Best Western Chicago Lombard

"0ur room was adequate. it was a fairly small room to hold a king-sized bed and a small couch. The bathroom was very clean. the carpet was worn (picture attached) and had ripples and a few small lumps under it. The bed was comfortable, as well as the couch was pretty comfortable to sit on. However, the small 32-inch TV was directly at the foot of the bed, so it wasn't the most comfortable viewing distance. We were afraid to turn the volume up to hear it easily for fear of disturbing our neighbors. I did not care for a mirror being hung on the wall next to the TV. A better spot would have been next to the desk. The desk was "well used." There were scratches and worn spots on it (pictures attached). The desk chair seat cushion eas stained (picture attached). The nightstand on one side of the bed didn't have a place to plug in a charger. The bathtub was clean (always appreciated), but it's curvature left standing water on the floor of it after you shut off the shower and most of the water had drained away. For the money, it was okay; but I would definitely look at other lodging options before we booked here again."

"The outside and lobby are lovely! The rooms were nice looking, but mine smelled faintly like old smoke and there was an unsettling white stain on the carpet. Otherwise, very clean! The evening staff was helpful, but the morning staff was hard to get ahold of. Overall good stay. We will be staying again in the future :)"

"Ernesto was a good front desk attendant! The lobby and dining area were too cold to eat in. I guess it couldn't be helped since it was subzero temperature outside. I still ate in the dining area because I didn't want to carry food to my room. The hallway in the 4th was really cold as well. The room was the smallest room I've ever stayed in at a Best Western! It was still comfortable. The hotel was less than 20 minutes from O'Hare Airport."

"I’m not sure what Everyone giving bad reviews was expecting. Is this hotel renovating? Yes. Are the rooms dates and worn? Yes. Is the warm breakfast just like every other 3 star hotel? Yes! But is this the cheapest rate you’ve ever paid for a 3 star hotel?!? YES!! Was Ernesto the best front desk employee at a hotel I’ve ever met?! ALSO YES!!!! Am I asking and answering too many of my own questions?! Oh yes. This hotel was perfect. Extremely clean. Great water pressure. Sure the elevator made some weird noises but the breakfast was good. Eggs. Sausage. Oatmeal. Vegetarian yogurt. (Rare) waffles. Bagels. Muffins. Cereal. Coffee. Juices. Good stuff. The price can’t be beat. HOWEVER, if you need to sleep in, maybe don’t stay here while renovating. They start work early. I’m sure the prices will go up soon once the work is done. A great place at an amazing price. I’m almost didn’t book it because it seemed too cheap. I’m so happy I did. If I ever need a place 30 minutes from Chicago, this will be the place. Tell Ernesto I said hi!!!"