JOANN Fabric and Crafts 20424 U.S. 59, Humble, TX 77338

"My family and I have gone to Joannes for a number of things. Unfortunately, our experience at the Deerbrook store was very poor. The customer service was absolutely atrocious. I have a legitimate issue that I feel like with a little bit of problem-solving could’ve been helped but when I asked for someone to just talk me through it, a frowning customer service woman appeared and said she doesn’t know anything about any of this. I explained what was going on, and she literally stared at me and didn’t say a thing and I said well, I guess there’s nothing you can do and she said no, and then again stared at me. This is not the way to handle customer service to make your customer feel stupid and awkward. I will never go to this Joannes again, and I will tell everybody I know to take their business elsewhere."

"The new store is large and amazing. Definitely a huge upgrade from the previous. However, my complains are the sense of urgency. When fabric is on sale you would expect a lot of employees helping. But no, you can be waiting awhile. Then at the cash wrap, there is no sense of urgency in getting people checked out. I’ve worked in retail, and the last thing you want is a line of impatient people ready to just throw their stuff down and walk out. And they won’t open a second register unless the line is in the flowers! Please do better!"

"This was my first time at Joann’s. I placed an order online. I went in to pick it up. It was a sign that said pick up online orders here. I followed the directions on the app and let them know I was here. I waited and was never acknowledged by anyone. When I finally asked how long does it take to pick up an order the lady at the register rudely replied that I needed to get in line. It came off as why wouldn’t you know that? Maybe because nothing directed me to. Needless to say she was very off putting to me. I’ll continue to shop at Michael’s. Wasn’t very welcoming at all. Sucks I was excited about visiting for the first time and was going to look around some more after I received my initial order. Nevermind…"

"I stood at the cutting table waiting for quite a while when the employee was just chatting it up with her friend, fully aware that I was there waiting on her. When she finally ended her conversation, she helped me, she seemed annoyed that I wanted some fabric cut. The only person who was nice to me was the elder lady at the register."

"I recently had the pleasure of visiting the new Joann Fabric and Craft store in Humble Texas, and I must say, it is truly a breath of fresh air to the area. As an avid craft enthusiast, I have frequented various craft stores, but Joann's dedication to providing a clean, welcoming environment and exceptional customer service sets it apart from the rest. First and foremost, the cleanliness of the store is worth mentioning. From the moment you step inside, you're greeted with a meticulously organized space that allows you to navigate through the aisles with ease. The shelves are well-stocked and neatly arranged, making it effortless to find exactly what you're looking for. Kudos to the staff for their diligent efforts in maintaining such a clean and tidy store. One of the standout aspects of Joann's is the staff's friendliness and willingness to assist. Every time I visit, I am greeted with warm smiles and a genuine eagerness to help. The staff members are knowledgeable and approachable, making them an invaluable resource for any crafting project you may have in mind. Whether you're a seasoned crafter or a beginner, their expertise and guidance can help you navigate through the extensive selection of materials and tools available, ensuring that you make informed choices. Moreover, the staff's extensive knowledge is a real asset. They seem to have a deep understanding of a wide range of crafts, techniques, and materials. I've often found myself seeking their advice and recommendations, and they never disappoint. They offer helpful tips, suggest alternatives, and share their own experiences, all of which contribute to a more enjoyable and successful crafting experience. The new location itself is a delight. It's spacious, well-lit, and thoughtfully designed. There is ample room to explore and move around comfortably, even during busier periods. The layout is intuitive, making it easy to navigate and find the items you need. Additionally, the store offers a variety of crafting classes and workshops, which further enhances its appeal as a community hub for creative individuals. In conclusion, the new Joann Fabric and Craft store in Humble has truly impressed me. The combination of a clean and organized store, a staff that is genuinely friendly and knowledgeable, and a well-thought-out location makes it a top-notch destination for craft enthusiasts. Whether you're in need of supplies, seeking inspiration, or simply looking for a pleasant shopping experience, Joann's is a reliable choice. I highly recommend paying them a visit; you won't be disappointed!"