Premier Paws of Timberline 950 Northeast Frontage Road, Joliet, IL 60431

"Amazing kind staff. They were able to get me in next day. Wish I known about this place before! Hidden gem. Highly recommend."

"I have been going there for over a year. They are great. This is Juju,my big girl."

"Worst service ever. I called two weeks in advance to make an appointment for a health screening certificate for international travel on my dog. I told them the country I was going to. The person I talked on the phone told me no problem, they can do that, took my name and phone number and scheduled my appointment. Fast forward to the day of the appointment 2 hours before I’m supposed to go in, I get a call FROM THE PREVIOUS OWNER of my dog saying that they actually can’t do a health screening for international travel of the country I’m going to and I need to find a different place. 1) they told me 2 weeks before when I made my appointment that there was no problem that they can do that 2) they called me with 2 hours notice that they can’t do it so now I have to scrounge to find someone that will do it on such short notice with my travel deadline requirements 3) THEY CALLED THE PREVIOUS OWNER OF MY DOG! When I made the phone call for the appointment I made sure to tell them all my information and phone number so that there was no confusion. And they still called the previous owner and not me. Upon all this I talked to a manager when I came to pick up all my paperwork records so I could go to a different vets office, I explained to him everything that had happened and he said it’s not his fault that this happened. Whoever I had talked to on the phone when I made the appointment shouldn’t have said that he could do a screening because he can’t. Basically didn’t care that this could mess up all my travel plans and didn’t care that I was only given 2 hours notice. I definitely would never recommend this place to anyone they are very disorganized and have terrible customer service."

"When my dog was hit by a car on prospect I rushed him to Timberline Animal Hospital and Dr. Rowe immediately treated him. I didn't think my dog would live through the accident and it was the scariest and most heartbreaking moment of my life. The entire staff was professional, competent, and did their best to save my dog. They were successful and after a long recovery he is back to his goofy self and loving life! I believe that the staff and Dr. Rowe saved my dog and I can't thank them enough. Every time I took my dog back to the vet he was so happy because he knew he was in a safe place, thanks Dr. Rowe and team. SO GRATEFUL FOR YOU GUYS!"