Pilgrim Cleaners 10154 Jones Road, Houston, TX 77065

"I had an outfit that was ruined. Currently waiting on a response from management. I am being told they are investigating the process the store on Kirby Drive did. They do not answer the phone number that is listed on Google. Buyer beware"

"They ruined my daughter's $400 Coach purse.Sent it out to Houston Shoe Hospital.It came back crumpled like a wet Noodle,gone were the nice stand up sides and we had to pay $97 to get it back. They are totally unreputable..We would put 0 stars if we could."

"I've been bringing my clothes to Pilgrim's for over 19 years. A good, professional place that takes good care of your clothes, especially your high quality garments. And, compared to other cleaners i've tried in the past, the staff is super friendly and are really good at cleaning and they provide excellent service and do high quality work. I would definitely recommend Pilgrim's Cleaners."

"What can I say? This is the cleaners that I trust with all of my clothes and they take good care of my garments by cleaning them properly and notifying me of any deficiencies or missing buttons. There have been times when I have left money in my clothing and ALL of it was returned to me. Yes, Yes, Yes, I love the "candy" that awaits me in the lobby and the personnel are friendly and kind...they know who I am when I arrive! Thanks!"

"My daughter's wedding dress was not ready when promised. They said that they lost the ticket and had not cleaned it. When I did go to pick it up, I had to send it back to be cleaned, more than one time, because it still had spots on it. I was also quoted $160 and ended up paying $181.86. The manager, Joanie, is extremely rude and hateful. Initially, she told me that price was $160. (She never mentioned tax, for the record.) However, she must not be good at math, either, because if you add our tax rate (8.25%) to $160, you get a total of $173.20, not $181.86. However, I was so irritated at her for leaning over towards my face to, rudely, tell me that she had said $160 plus tax (which she did not, initially), and I was so distracted with wedding details, that I was not thinking about the calculation of the price. I received no explanation or apology for the dress not being ready and then not being cleaned well. The final product, however, was very good, and the dress looked beautiful. The front counter lady is very very nice. She should be the manager, not Joanie. The only reason I will return is due to the final good job that was done. I really believe that I will try another cleaners near me who specializes in wedding dress cleaning and treats customers with respect."