Aura Air Duct Cleaning

"In October of last year I called aura to come clean the dryer vent duct at my business. I was quoted $99 for the cleaning on the phone and online special. The red light on the dryer came on and it wouldn’t dry. Aura came the following day promptly and accessed the issue. They cleaned the vent and the dryer thoroughly. I was a little frustrated that the main guy Dor told me they had to charge me 4 times more than the original quote to simply get on the roof and clean out the top duct. (The truth was the top of the vent was actually on the side of the building so he lied about going on the roof even thought I asked multiple times did you go on the roof?) he showed me no photos of proof of going on the roof. 4 months later I had the same issue. Red light was on again at the business dryer and it wasn’t drying the items. Gabrielle from Aura came out to clean the vent again. I had a year warranty on the previous work in October. So I didn’t have to pay again. He did was wonderful job and was very professional. In hindsight with the 1 year warranty it was worth it but without it I would have definitely been scammed. It was very frustrating and seemed scammy for the 4X up charge for “getting on the roof” but they did a good job and I recommend communicating very clearly and watch them closely to ensure you’re getting what you’re quoted to pay prior to the work needed."

"SCAM. AVOID AT ALL COSTS. LOOK AT THE REAL REVIEWS, NOT ALL THE FAKE ONES. Please, whatever you do, run in the opposite direction. The short story is they scammed me out of $725 and refuse to refund it. The longer story is that I read all the good reviews (all obviously fake upon further investigation) so chose Aura to come out to clean my dryer duct in the home I just purchased. Alan swindled me into allowing them to perform another service because it was “too clogged” and then raised the charge that same day after doing the service (or at least I thought they did the service). Our dryer still didn’t work well, so we asked them to scope the duct with a camera to prove it was clear, especially since I expected to pay $129 but paid $854 for this extra required service. Alan came out without a camera and said they didn’t own a camera, so they supposedly purchased one but then never came out to prove their work was complete despite their promises. When he was here, my partner realized that 80% of our duct was blocked leading to outside of our house. When asked, Alan admitted he was aware of it but that he did not tell us. This is pure negligence and put my family at risk for a house fire. See attached photo to see significance of this issue. If we didn’t inquire for them to come out and notice that the duct was blocked, we could have had a house fire, not to mention that our dryer still wouldn’t work and lint would build up again. Since then, Alan, Maya, and Robert have all lied to me and deceived us, among several others with Aura Services. I was told if I cancelled my Chase dispute (to request my money back) then they’d refund me. That turned out to be a lie too. Please look at other bad reviews because it’s evident they make a business of scamming unsuspecting homeowners. What a concept to clean ductwork that customers can’t see into, so who would know if it was even done. They have admitted that they were at fault and stated they would refund but have refused. I am out $725 and had to have another company come to fix the structural issue that was the main culprit. Aura Services does not care about their customers. They care about money and deceiving anyone they can. Avoid at all costs."

"Tanks to the team from Aura Air Duct Cleaning, my house smells and feels so clean and fresh. They cleaned my air ducts and the dryer vent as well, did a great job and provided me with all the necessary info. The decision was not easy as my air ducts were in a very bad condition and it wasn't cheap at all, but I don't regret it at all. Very recommended!"

"Exceptional service! I recently had my air ducts cleaned by aura air duct cleaning , and I'm incredibly impressed. Their team was professional, punctual, and thorough throughout the entire process. Not only did they efficiently clean the ducts, but they also went above and beyond to explain their methods and ensure I understood the importance of maintaining clean air ducts for better indoor air quality. The pricing was fair, and the results were noticeable – fresher air and improved HVAC efficiency. I highly recommend [Company Name] to anyone in Houston seeking top-notch air duct services. A definite 5-star experience!"

"Alan and Kenia came to our home for a job task and went well above what was expected. They work great as team and communicated with us every step of the way of what was being done. Very Respect and showed consideration of what we wanted and expected. They laid down covering for our furniture and even keep the work areas very clean. I will recommend this team to anyone looking for service from Aura! GREAT JOB AND WELL DONE!!!!!!!!!"